Ku Tien-Yu

[email protected] | (+886)939-279071 | Taipei, Taiwan (R.O.C.)

Skills

Specialized in Product Management, Project Management, Automobile IT design.
Profession in Software management; Tool: Airtable, Trello, Redmine; Whimsical; SVN, Git; Android Studio, SQLPro.
Language: Mandarin (native), English (fluent for business).

Key Achievements

Lead MobileDrive to merge into Stellantis development system
Lead MobileDrive technical team to complete the first software project after MobileDrive become joint venture between Stellantis and FIH.
Coordinate MobileDrive different function team to participate the quotation event and win 3 of software project and 1 T-Box project
Build the Head unit and cluster system of demo car for the Foxconn tech day to show the capability of Foxconn group to the allies of MIH platform.
Establish the working model between MobileDrive and major chip vendor include Qualcomm, TI, NXP

Project developing management of advanced functions such as IoV system, voice control service, big data analysis for driver behavior and smart home link service, in charge of functions arrangement, marketing plan proposed, developing schedule arrangement and big data analysis to improve software products.
Generate system analysis document for cross-system projects such as car-sharing system and voice control service.
Feasibility assessment of advanced function, base on the assessment result to propose the report and possible marketing plan to market team, the result matches the market team's expectation.
Technical support and system maintenance of IoV system for the new releasing car model: LUXGEN U5 and S5.

Key Achievements

Launched IoV service on the new car model S5 of LUXGEN in Taiwan and became the main marketing promotion feature, been download more than 25,000 times on Android/ iOS, became the rank 1st of all LUXGEN APPs.
Create a natural voice system on the ongoing car model URX of LUXGEN, integrate more than 600 blur voice commands to control the car by co-operating with iFlytek, became the most supportive voice control system in Taiwan's automobile market on 2019.
Organizer of the 1st carmaker activity, attract more than 70 teams and 500 contester by held Hackathon group, FB/IG promotion, college community proposal, and the consulter of 2nd carmaker activity, became a mentor of teams about the ADAS and IoV system, and the team wins the 2nd rank of the competition at 1st activity, 3rd rank of the competition at 2nd activity.
The main participant of the ADAS national science project, in charge of IoT section by generate system design document and function production, complete the project helped the company obtain more than 300,000,000 NTD from the government's allowance.
Launched customer service backend system, based on user data analysis via SQL of IoV service to generate the technical document, reduce the average callback time from 1.7 per customer to 1.2 per customer.

Supervise customer service representatives to produce SOP and FAQ
Company product demonstration and exhibition arrangement
Collecting customer’s feedback from CSR and FAE, generating reports once a week to sales and GM and propose bug resolved priority.
Construct and maintain the company’s website by HTML/ PHP/ Javascript/ SEO, and embedded google analytics to analyze customer's habits, boosting 50% of MAUs by iterated 10 versions in 3 months.
Maintenance servers and network environment include SVN, Bug Tack system, Firewall, IP allocation

Key Achievements

Develop a prototype of Nurse Call and Scheduling system and take the first order of hospital automation for the company from FJH hospital.
Promoting surveillance camera installation in Northern Taiwan by bundled the camera and the router together to reduce the difficulty of installation, raised 30% of revenue in the Taiwan market.
Reduced technical relate inquiries processing time by up to 30% by creating a FAQ and technical database server for sales and distributors.
Reduced 20% of bug feedback from customer by creating a new SOP which testing surveillance camera under a rigorous environment.
Virtualize server room reduce 5 servers into 1 virtual machine and systemize the management tools to simplified maintained procedure.

Publishing “Using different encryption and build up a common template to enhance data transmitted security by watermark”on international journal – CVGIP.