Usamah Ridha

IT Business Solutions Project

Jakarta, Indonesia

I have worked at the telecommunication industry since 2010 in the Enterprise Business Solutions section as a customer service support, onsite engineer, and last as a project coordinator. I also have passion in writing, marketing, cloud computing and am still learning.

Work Experiences

October 2012 - September 2020

Fixed & IT Delivery - BUSOL Project PT XL Axiata Tbk.

● Responsible for Provisioning Non GSM/GSM products/services for Enterprise Customers.
● Coordinating with all related parties to deliver the products/services.
● Assess and modify projects for better results.
● Visit customers to maintain customer relationships and update project reports.

January 2011 - December 2012

XL BUSOL Onsite Engineer PT Comnet Multi Pradana

Placed in Customer's HQ for better and faster response in after-sales support. Support for maintenance, troubleshooting, and installation of customer's services. Giving explanations to customers about the services that we provide. Report and update the progress to customers.

January 2010 - December 2011

XL BUSOL Customer Support PT Visi Solusi Teknologi

Handling customer complaints for their network/data services problem. Checking, classifying, and 1st troubleshooting the problems. Coordinating with the internal team to solve the problems, reporting to customer's.

Education

2006 - 2010

BINUS University

Information System

Skills

Project Coordination
Project Implementation
Networking
WAN Technologies
VPN
Internet Access
Data Center
Cloud Computing

Languages

English — Intermediate
Arabic — Beginner