A highly trained customer service officer who has excellent computing and organizational skills. Seventeen of working experience, proven ability to work under pressure. With experience working for both big & small companies. Professional, competent and trustworthy.
Strongly hope to improve myself, always hope to continue to progress to a higher ideal, to achieve goals efficiently.
Work Experience
Customer Service Representative • Public Bank (Hong Kong)
Jun 2019 - Present
-Perform a variety of retail customer transactions over the counter in a professional manner
-Promote and cross-sell bank products and services to the customers
-Assist in daily branch operations and perform annual review on accounts
-Maintain awareness of operational risks and adhere to relevant policies and guidelines
-Responsible for daily office administration duties, including but not limited to procurement of office supplies, maintenance and renewal of office equipment
Customer Service Officer (Counter Operations) • NanYang Commercial Bank, Limited
Feb 2018 - May 2019
-Provide counter servie & quality customer service in branch
-Handle account opening & provide sales support
-Coss-sell general banking product
-Main operator of branch save box counter
-Accounting position in branch
-Prepare weekly, monthly or yearly data report
-Administrative job & provide OM support
Customer Service Officer • Hong Kong Ulink Service Company Limited
Aug 2017 - Feb 2018
-Guest customer
-Answer inquiry by phone/email/FB/Whatsapp
-Email & phone contact with contractor
-Admin company's website
-Cashier
-Excavate possible of selling
-After-sale service
Sales Operation ( Commercial Mobile Service Supporting) • HKT Limited ( PCCW/ csl. )
Mar 2012 - Jul 2016
-Work as QC Team
-Handling with Sales team and between activation Team
-Commercial orders checking, Data input
-Answer more than 100 telephone calls’ enquiry from sales team
-To provide excellence customer experience
Assistant Account Service Officer ( Commercial Broadband ) • HKT Limited ( PCCW/ csl. )
Mar 2011 - Mar 2012
-Orders checking & orders creation
-Broadband installation arrangement
-Work with field service dept & ASM
-Answer email & phone enquiry from internal colleague
Secretary • House Living Property
Mar 2011 - Mar 2012
-Assist in a full range of company secretarial matters -
-Responsible for statutory compliance duties including arranging for Annual Return and maintenance of corporate records
-Provide administrative support includes data entry, filing, and other administration duties
-Data entry (sales figures, property listings etc.)
-Handle internal and external correspondences and maintain records in document management systems
-General office management
-Going out for meeting on behalf of the company
And more..
Education
Sep 2020 - Nov 2020
The Hong Kong Management Association
Executive Certificate Course on Design Thinking for People Development - Managing People with Creativity
Oct 2019 - Jul 2020
The Hong Kong Management Association
Professional Diploma in Human Resources Management
Sep 2018 - Jun 2020
The Hong Kong Federation of Trade Union
Certificate Course on Secretarial and Administrative Practices (NGO)
Nov 2015
Heung Tao College
LCCI level 1 Book-keeping - Pass with distinction result
2005 - 2006
The Youth Pre-employment Training course
Secretarial and Office document process,
Western bakery and pastry,
Fire service knowledge and physical training
2000 - 2005
Kau Yan College - HKCEE
Form 5 graduation with results: Chinese - D (2005') Math - E (2005') Engilsh - 2 (2006') (Total 5 subjects passed)
Skills
Computer
- Excel
- Word
- PowerPoint
Language
- Chinese
- English
- Mandarin
Experience
The Civil Aid Service member
09/2000 – 06/2006
