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Hung Li

/ Expertise in Google Surveys, a market research product under Google Marketing Platform (GMP), working as an Japanese language specialist, QA specialist and Certified Sales Partner Trainer. / Trilingual talent with extensive market research skill sets, solid strategic analysis skills and excellent presentation skills. / Seeking to take the next career step with a respected organization dedicated to world class quality.

Data Analyst / Data Scientist
TW
[email protected]

Work Experience

Vaco, on-site at Google, Market Research Consultant (Japan Division Lead), Aug 2018 ~ Present

+ Proactively planned, installed, and executed 10+ automation projects, streamlining main operational processes in Operation Team of Google Surveys, optimizing 35% of the efficiency of the team by utilizing spreadsheets, Google App Scripts, and SQL

+ Developed database management projects to ensure data quality to establish period reports and project analysis by tracking with spreadsheets in efficient and timely fashions, and met/exceeded the satisfaction of stakeholders

+ Served as a QA Specialist of content review to protect brand safety of Google, and to maintain high service levels agreement of Operational Team of Google Surveys

+ Provided consultations, troubleshooting supports, content review services to users of Google Surveys globally with excellent CSAT rate (90%) and high-efficiency

+ Executed 30+ strategic analyses, dashboards, and periodic reports on internal operational metrics, by utilizing Google Spreadsheets and Google Data Studio to stakeholders/senior-level management on a weekly, monthly, quarterly basis

+ Minimized recruiting and interview processes, saved 20% of working time, and 25% of working labor, by reorganizing internal workflows and documents to drive efficiency and scale

+ Selected as Certified Sales Partner Trainer of Google Surveys, developed and conducted training programs, and presented the policies and product knowledge of Google Surveys to Sales Partners

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Education

National Yunlin University of Science and Technology, Bachelor of Arts (BA), English & Second Language Acquistion & Linguistics, 2012 ~ 2017

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University of Ryukyus, Japan, Non-Degree Program (e.g. Coursera certificate), Japanese & Okinawan History & Okinawan Culture, 2014 ~ 2015

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