Lorenzo
B2B Customer Success team leader
I'm an amateur translator passionate about mass media content and online communities. I've long contributed to crowdsourced translation efforts, and I'm now looking to start practicing it professionally.
Skills
Languages
English
・
Professional
Portuguese
・
Native or Bilingual
Spanish
・
Intermediate
Work experiences
Team leader of B2B customer success
AIESEC in Florianópolis
Aug 2020 ~ Present
Florianópolis, Santa Catarina, Brasil
Coordinator of a team responsible for tracking the experience of corporate partners for AIESEC in Florianópolis. Articulations with marketing and sales (B2B and B2C). Planning of short-term high touch and smart touch strategies. Churn and cultural shock mitigation.
Academic assistant
UFSCMUN
Mar 2020 ~ Present
Florianópolis, Santa Catarina, Brasil
Research and elaboration of study materials regarding contemporary diplomacy and international politics for use in model United Nations simulations. Writing of scientific communication articles (UFSCMUN/scientia).
Team leader of customer success
AIESEC in Florianópolis
Feb 2020 ~ Jul 2020
・
6 mosFlorianópolis, Santa Catarina, Brasil
Coordinator of a team responsible for preparating exchange participants and tracking their experience during social volunteering. Short-term planning of high touch and smart touch strategies. Churn mitigation and crisis management.
Team member of preparation and experience
AIESEC in Florianópolis
Sep 2019 ~ Jan 2020
・
5 mosFlorianópolis, Santa Catarina, Brasil
Responsible for the nutrition, preparation and tracking of exchange participants of social volunteering in AIESEC in Florianópolis. Customer success management.
Educations
Universidade Federal de Santa Catarina
Bachelor’s Degree・International Relations
2019 - 2024
FISK Foundation
Non-Degree Program (e.g. Coursera certificate)・English as a Second Language
2007 - 2016
