Aannisa Dyah Kusumastuti
Customer Service, Team Lead Sales
Customer Service and Sales Lead Team with 2 years of experience. Have innovative creative abilities to be able to achieve the set goals. During his career, he has succeeded in achieving the target with a 50% increase in turnover and successfully building good relationships with business partners or customers with good negotiation, interpersonal and communication skills both orally and in writing.
Skills
Languages
English
・
Intermediate
Indonesian
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Professional
Work experiences
Customer Succes Assosiate
PT Ruang Raya Indonesia (Ruangguru)
Feb 2022 ~ Apr 2022
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3 mos● Helping adoption of product and feature usage in Ruang Guru application. Maintain strong and good relationship with customers
● Serving customers in end-to-end products in a learning context
● Pro-active approach in sharing information via call/group chat/personal chat
● Collaborate with cross-functional teams (product, sales, system operators) to provide customers with the best learning experience
Team Lead Sales
PT Naisha Inspirasi Muslimah
May 2021 ~ Dec 2021
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8 mos● Plan and implement sales strategies with a digital approach (Marketplace, Website, Instagram and WhatsApp)
● Responsible for the targets given by the company in the form of nominal targets and items in each month
● Create and provide daily and monthly reports to superiors
● Competitor research (Promotional content, products and brands)
Customer Service
PT Naisha Inspirasi Muslimah
Dec 2019 ~ Apr 2021
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1 yr 5 mos
● Responsible for related administrative activities
● Recap of sales data and customer orders for more than 25 per day in detail
● Serve needs and ensure customer satisfaction by providing information on more than 15 products on a regular basis, by answering questions asked within a maximum of 30 minutes
Educations
Universitas Ahmad Dahlan Yogyakarta
Bachelor’s Degree・Ilmu Komunikasi
2015 - 2020
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3.5/4 GPA