-Manage daily order flow for athleisure brand recognized as "Oprah's Favorite Things" for 2021. -Manage Daily Return/Exchange Reports, Auditing and inventory -Handle customer inquiries and escalations -Maintaining documentation and keeping accurate records of warehouse activities. -Oversee receiving, warehousing, and distribution operations. -Provide IT support for internet connectivity, Shopify, Google Workspace, Amazon Seller Central and other firm wide applications -Assist CEO with social media posts, stories and reels via Instagram & Facebook as well as social media engagement initiatives -Assist with design creation for brand -Special event, marketing and project coordination

-Create and maintain relationships with vendors for on-time delivery, reliable status response and geographic coverage -Interact with account executives, underwriters and client care specialists to provide update and status of loan condition fulfillment. -Verify current and previous client employment & Homeowners insurance -Research online records for property location information

-Managed GM liable lines lines of service with ATT/Verizon/Sprint in North America, Brazil and China - Daily Mobility Reports, Tableau Report Auditing and assignment to team -Act as a liaison between the user and wireless providers -Work closely with teams such as Recruiting, Finance, and Legal to implement workflows and ensure operational efficiency. -Initiate outbound contacts to confirm resolutions for pre-existing software issues. Provide IT support for internet connectivity, Lotus Notes, Blackberry and other firm wide applications -Project coordination for GM Cost Saving (current project managed resulting in 3.5M distribution to GM Telecom) -Manage Microsoft Azure for company device related maintenance

-Provide direction to 15+ agents in accordance to company policy and QA requirements. -Enter client information into requisition system. -Initiate outbound contacts to confirm resolutions for pre-existing software issues. -Provide IT support for internet connectivity, Lotus Notes, Blackberry and other firm wide applications. -Organize and oversee work schedules -Establish guidelines for efficiency and effectiveness -Implement process improvement strategies for agents and create a portal for team member recommendations to increase efficiencies.