DAO AN QUOC
Senior Travel Consultant I Senior Sales Executive I Operation Manager
A professional, purpose-driven, responsible, dedicated and enthusiastic individual with lots of experiences in hospitality in 20+ years who is seeking to fill a position of senior travel consultant, senior sales executive or an upper position in your new team. Having continously gained a in-depth knowledge of hospitality, operations, leadership and management where I have played a crucial role as account manager to various travel agencies not only to act as pipeline contact but also to develope the mutual business, I trust myself I have the neccessary qualities to thrive up and succeed as every position above.
With all my experiences throughout my career plus my achievements at work, I am confident to join my new team. I believe I can be a part of your consistent, sustainable developing organization and enhance my potential career pathway.
Skills
Languages
Russian
・
Professional
English
・
Professional
German
・
Intermediate
Work experiences
Travel Consultant I Sales Executive
Travelindochina Vietnam
Mar 2020 ~ May 2020
・
3 mosMain responsibilities & achievement:
* Provide top professional travel consultancy to Indochina destinations for all clients B2B, B2C, Adhoc, etc and materialize all potential into realistic to generate sales target constantly;
* Handle as account manager to numerous travel agencies, travel partners that operate in medium and small size enterpreneurs, especially in German market;
* Offer innitiatives or plans to improve workload, team operations;
* Closely work with all teams including sales team, operation team, product team, etc to maintain high proficiency in daily work;
* Successfully build up a strong business reliability with numerous partners, clients for the company.
Travel consultant I Sales Executive
Focus Asia Travel
Sep 2012 ~ Feb 2020
・
7 yrs 6 mosMain responsibilities & achievement:
* Sustainably maintain the business development within the accounts assigned; build up a strong business relation with all agencies, partners, cliens, etc; plan to arrange familiarization trips, etc;
* 100% ensure high profession in daily works including providing travel consultancy to Vietnam, Laos & Cambodia, offering travel itinerary, making quotations, following up the payments & debts, etc;
* Offer innitiatives or plans to improve workload, team operations;
* Closely work with all teams including sales team, operation team, product team, etc to maintain high proficiency in daily work;
* Generate sales more than 1 mil. USD in 5 consecutive years.
Head of Operation
Indochina Sky Travel
Mar 2011 ~ May 2012
・
1 yr 3 mosMain responsibilities & achievement:
* Oversee service quality of all tour products to ensure high satisfaction from all clients after tour completion;
* Monitor all tour operations in Vietnam from North to South;
* Constantly build up a strong connections with all elements inclusive of tour guides, cars, bus, boats, cruises, hotels, resorts, restaurants and other land suppliers for daily work of operations;
* Offer initiatives to improve quality of daily tour operations, especially for Russian market;
* Provide consultancy to BOD to work with the service providers that can supply the best services for the clients when required.
Chief Representative
Indochina Charm Travel
Feb 2009 ~ Feb 2011
・
2 yrs 1 moMain responsibilities & achievement:
* Manage regional offices and its operations including but not limited administration and accounting; recruiting and training new employees;
* Plan and report office operations to BOD biweekly and monthly;
* Contract with suppliers that offers the best travel services for different travellers of the company;
* Arrange travel services in southern Vietnam in particular for all travelers; oversee quality of travel services to ensure high satisfaction from travellers after tour completion;
* Remain the unique travel tour operator in Vietnam for the top travel agency Other Ways, especially in French market to generate sales up to 3 mil. USD in 2 consecutive years for the company.
Office Manager
Huong Viet Travel
Dec 2005 ~ Jan 2009
・
3 yrs 2 mosMain responsibilities & achievement:
* Manage regional offices and its operations including but not limited administration and accounting; recruiting and training new employees;
* Plan and report office operations to BOD biweekly and monthly;
* Contract with suppliers that offers the best travel services for different travellers of the company;
* Arrange travel services in southern Vietnam in particular for all travelers; oversee quality of travel services to ensure high satisfaction from travellers after tour completion;
* Act as unique tour operator in Vietnam for numerous top travel partners from the U.S. including Marsha, especially to serve high-end individual travelers, group travelers, etc.
Operation Executive
4U Tours
Jun 2004 ~ Nov 2005
・
1 yr 6 mosMain responsibilities & achievement:
* Oversee service quality of all tour products to ensure high satisfaction from all clients after tour completion;
* Monitor all tour operations in Vietnam from North to South;
* Constantly build up a strong connections with all elements inclusive of tour guides, cars, bus, boats, cruises, hotels, resorts, restaurants and other land suppliers for daily work of operations;
* Offer initiatives to improve quality of daily tour operations, especially for Hongkong inbound market;
* Successfully coordinate to operate a great event in HCMC with 200+ delegates from ING Cooperation at that time.
Sales Executive
Diethelm Travel
Sep 1999 ~ Oct 2003
・
4 yrs 2 mosMain responsibilities & achievement:
* Work with oversea tour operators, tour agencies to offer tour itinerary to Vietnam, to make quotations for their clients mostly German and Swiss;
* Provide professional travel consultancy to all clients when required;
* Handle all adjustments when necessary;
* Arrange booking services inclusive of accommodtion, F&B, land services, etc;
* Constantly build up a mutual business between the company and its partners, clients to strengthen business relationship.
Front Desk Executive
Palace Saigon Hotel
Dec 1994 ~ Aug 1999
・
4 yrs 9 mosMain responsibilities & achievement:
* Arrange check-in & check-out procedures for all guests;
* Allocate the best hotel room occupancy; offer guests various upsales of hotel services and hotel facilities to generate daily hotel turnover;
* Provide travel consultancy for guests when necessary;
* Handle to deal with guests' complaint and report to supervisor or manager when required;
* Be selected to attend " Best Receptionist Competition" organised by HCMC Department of Tourism.
Educations
Goethe Institute in Ho Chi Minh City
Non-Degree Program (e.g. Coursera certificate)・German Language
2012 - 2014
HCMC University of Social, Sciences and Humanities
Other・English Language, Literature and Linguistics
1994 - 1997
HCMC Tourism and Hotel Vocational College
Non-Degree Program (e.g. Coursera certificate)・Hospitality Vocational Program
1995 - 1995
Saigon University
Bachelor of Arts (BA)・Russian and English Language, Literature and Linguistics
1989 - 1994
