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Avik Karmakar

Startup Enthusiast with Mass Communication background, experience with various startups, handled multiple cross functional roles in the Internet industry. Looking to give my services to organizations who want to change the World in some or the other way and help people solve problems, so that the World can become a better place to live. Utilizing my experience in assisting organizations in their efforts to build a better society for tomorrow.

Community Manager
IN
[email protected]

Work Experience

ByteDance, Product & User Operations, Feb 2019 ~ Present

o Working across teams to improve the overall product
o Making the product's more local by Content Localization to improve product experience
o Determining users needs and desires by specifying the research needed to obtain market information.
o Assessing market competition by comparing the company's product to competitors' product's.
o Working closely with the RD and QA teams in China for product optimisation
o Support the User Growth team in designing campaign based on Indian context
o Coordinating with the PM to bring new features to the product by analyzing proposed product requirements
o Ownership of several features of the app, reporting bugs and following up regarding the same
o Responsible for building and maintaining an active Beta testing community
o Gathering users feedback through different channels & conducting various survey to understand users behaviour
o Testing the App and giving suggestions & recommendations for the product's continuous improvement
o Conducting analysis and gaining insights regarding the shortcomings of the product

Quora Inc. , Community Manager (Freelance Contract), Nov 2019 ~ Jan 2020

oWorked as a Consultant in the Marketing team for developing Quora's community in Indian market
oAttracting, encouraging, building and managing Quora's writer community and help them understand our policies and guidelines.
oEvangelize Quora's mission and take responsibility for major content moderation decisions affecting active writers
oDeveloping and executing marketing strategies targeted towards recruiting valuable users to Quora
oPursue growth-related partnerships and opportunities for Quora
oWork closely with Product and Engineering teams to better understand Quora's users

Squad Inc., Associate - Quality Assurance , Sep 2018 ~ Feb 2019

o Worked in the Data Delivery Operations team for a P2P Marketplace App - SquadRun
o Driving Quality of contents for marketplaces & classifieds for clients in India and abroad and ensuring all quality buckets are achieved
o Responsible for Content Trust & Safety - curation, moderation, categorisation, proofreading & sampling
o Tracking and monitoring data flow to ensure all SLAs of the project is met in the given TAT
o Preparing in-app training materials aligned with the latest policy and guidelines
o Redressing grievances and providing resolution to issues raised by the workforce

InGreens, Sr. Executive - Operations & Quality Control, Dec 2016 ~ Sep 2018

o Worked in the Operations & Quality team for different ICT driven m-Governance & m-Commerce marketplace projects
o Content Management of Portal and Mobile App
o Coordinating with Business Development team & Channel Partners regarding day to day operations
o Testing of APK and coordinating with the IT department for product development and fixing bugs
o Ensuring data quality control and project implementation with suggestions on improvement
o Designing and maintaining various MIS and preparing reports on a daily basis
o Data Compilation and document preparation of various field work across geographies
o Training mobile manpower network on select product's and services across West Bengal
o Market research on vendors and pricing
o Price negotiation with B2B and B2C
o Product presentation for partners & clients
o Responsible for representing InGreens in various Social Media Forums

Education

University of Calcutta, Bachelor of Arts (BA), Honours in Journalism & Mass Communication , 2013 ~ 2016

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