-Oversaw and directed operations departments and facilitate cross-functional communication and coordination -Developed, implemented and optimized standard operating procedure (SOP) in line with department needs -Provided guidance and supports to staff to deliver quality services & products and received 25% more positive feedbacks -Monitored department budgeting, planning and auditing with significant reduction of 50% inventory & 30% overhead -Heavily involved with product promotions in sales, marketing, advertising and digital strategies

-Cultivated deep understanding of client base, competitive set and analyzed market segments of the portfolios -Strategized sales action plans among the corporate, leisure, group, incentive and wholesale markets -Collaborated with KOLs, news media and travel associate to promote products with an increase of new leads by 23% -Expanded a diversified client base including filming crews, airline distressed groups and overseas tours -Maximized revenue from OTA channels by managing rates & inventory -Managed and optimized business development processes based on operational budgets and sales action plans -Implemented and optimized products onboarding and cooperated with associate departments to coordinate details

-Achieved sales targets on schedule; Exceeded sales revenue by 15%, compared to STLY -Handled international key accounts with over $1 million group sales revenue generated annually -Increased client base and cultivated relationship with clients -Performed excellent people skills to client inquiries & feedback -Analyzed potential markets and tracked sales performance & status reports

-Managed Chairman’s instrumentational equipment, documentation and departmental budget of total worth over $200,000 -Planned and organized The East Asia Mechanical & Aerospace Engineering Workshop with 60+ attendees from 4 countries -Managed a heavily changing calendar of chairman and arranged weekly and annual meetings of an average of 15 attendees -Supported the Chairman in managing the daily operations and long-term goals of several programs