Cindy Chang
Receptionist
As a hard working individual with passion for learning and traveling, I'm willing to have new experience and meeting new people. I can speak English, Mandarin, and also basic Japanese. With over 4 years of experience in hospitality, I'm confident that my skill set will ultivate my next coming position in customer service.
Taskus
Bellevue College
Skills
Work experiences
User Service Agent
Taskus
Nov 2018 ~ Present
Review user’s Email message and request in both Mandarin Chinese and English.
Investigate user's issues through account internals by checking login and billing history.
Verify user's information to determine account ownership and provide proper assistance.
Receptionist
Muzik Hotel
Nov 2015 ~ Mar 2017
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1 yr 5 mosCheck-in and check-out procedures.
Answer and process all internal/external calls.
Customer Service and Touring information with highest level.
Maintain Reservations and Hotel Management Software.
Mandarin and English translations for web page, info-board, and emails etc.
Educations
Bellevue College
Art & Science Associate Degree
- 2014
Liberty Senior High School
- 2011
