1. Reduce frauds by building automation to detect payment failures, suspicious/duplicate accounts, and incorrect Developer's location. 2. Build dashboards to monitor contracts health, disputes, and Developers & Clients performance. 3. Lead weekly discussion to identify current inefficiencies and opportunities for process optimization. 4. Mentor new team members in handling tickets and getting familiar with SOPs. 5. Collaborate with technical and non-technical teams to design, implement, and manage automation solutions.

[What I do] 1. Eliminate Support team's 10 hrs/week of manual work with automation and integration by no-code tools. 2. Built dashboards for Revenue team to monitor Clients and Developers status. 3. Built a private API integration between Zapier and SendWithUs. 4. Conduct competitor researches (focus on product side) to get more feature ideas, and discuss the next product roadmap. 5. Resolve 8+ internal product-related issues daily, so that Devs only take part in big urgent issues. 6. Record product feedbacks / ideas to Notion, then discuss the priorities and implementation with PMs. 7. Act as a Product Manager for quick fixes: create GitHub task, discuss with Devs, kick-off, conduct QA, and create release notes. 8. Collaborate with fully remote team across 10+ Countries. [Tools I worked with] 1. Data analysis and visualization Tools: PostgreSQL, BigQuery, Mode 2. Workflow automation Tools: Zapier, Google Sheets, PostgreSQL/BigQuery, HubSpot, Typeform, VideoAsk, Calendly 3. Project management Tools: Notion, Asana, GitHub

Build financial model and forecast for Sea Limited (NYSE: SE) based on sell side model. Research via top-down and bottom-up approach are implemented and compared to minimize errors. Data source: SEC, Euromonitor, Newzoo, Niko Partners, Sensor Tower

[Product Operation] 1. Develop and maintain Takeout/Delivery dashboards (tools: Google Sheets, Google Data Studio, Retool - Javascript & PostgreSQL). 2. Develop Dispatch Ops frontend tools using Retool. 3. Create test cases for potential Third-party logistics (3PL). 4. Discuss bug fix/workaround and new Food Ordering feature implementation with PMs and Designers. 5. Design and develop dispatch flow and guidelines. [Data Analysis & Forecasting] 1. Forecast monthly/annually Merchants growth to determine the headcount required for Customer Success team. 2. Plan and review Dispatch team's quarter/annual KPIs. 3. Boost 300% delivery order growth MoM by analyzing data. [Leadership] 1. Plan and execute Interns' recruitment and onboarding. 2. Distribute and manage progress of each projects for 4+ Interns. [Partnerships & Dispatch On-call] 1. Develop and maintain 10+ partnerships with local 3PL across 5 countries (TW, SG, HK, AU, JP). 2. Dispatch Merchants' delivery orders [Finance] 1. Calculate and generate monthly payout reports for Merchants.