Diego

ASSOCIATE INTERN

SABRE

Mercado Libre and UTEC

Skills

Assisted

Independent

Troubleshooting

Communicating

Greeting

Organized

Creative

Creating Lesson Plans

Material Preparation

Schedule Planning

Work experiences

ASSOCIATE INTERN

SABRE

Mar 2021 ~ Mar 2022

・

1 yr 1 mo

Online Distribution Services agent, providing customer support for daily operations such as rate mappings, tax updates and general inquiries. Also mediating between hotel chains around the world and main distribution channels such as Booking.com, Expedia, etc. Ref. : María Botta, 095669971 - Team Leader

PROJECT MANAGER

Inetsat

Dec 2020 ~ Feb 2021

・

3 mos

Assisted customers setting up new video servers and addressing issues on existing ones. Acted as an intermediary between clients and coders. Ref. : Juliana Penela, 099124808 - Project Manager

TECHNICAL SUPPORT

SABRE

Feb 2017 ~ Jun 2020

・

3 yrs 5 mos

Escalation team member In charge of finding solutions to urgent matters, either technical or procedural-wise, working with different hotel chains around the world.

TECHNICAL SUPPORT

Tata Consultancy Services

Aug 2015 ~ Nov 2016

・

1 yr 4 mos

Provided day to day remote technical and process support to all Target HQ, Store, and Distribution team members, vendors, and key partners through a variety of contact channels, from email, to phone calls, Ims. Also assisted on troubleshooting peripherals such as registers, printers, etc. Ref. : Germán Gomolinsky, 094392898 - Floorwalker ENGLISH TEACHER

Baker

Street Institute

May 2014 ~ Dec 2014

・

8 mos

Responsible for creating lesson plans, grading student tests and essays, tracking student progress, and teaching students the importance of English. Other tasks included communicating with parents and attending teachers meetings. Human Resources : 26960886 COMPUTER SKILLS 2016, Php y Mysql programming. Escuela BIOS C++ Microsoft Office Siebel CRM Salesforce CRM Asana

PRODUCT SUPPORT ANALYST

SABRE

Dec 2013 ~ Mar 2014

・

4 mos

Provided technical support for Air Center applications specializing on the Crew Manager application, which improves efficiency and crew utilization schedule planning, crew-tracking, crew training, legality and documentation, etc.

PRODUCT SUPPORT ASSOCIATE

SABRE

May 2013 ~ Dec 2013

・

8 mos

Provided technical support for all Air Center applications Flight planning, crew management, load control, etc. working with most international airlines. ADMINISTRATIVE ASSISTANT

Baker

Street Institute

Jan 2011 ~ Dec 2011

・

1 yr 0 mos

Duties included receiving visitors and giving information about the courses, handling telephone calls, assisting teachers with material preparation, greeting students, registering collections, etc.

Educations

Mercado Libre and UTEC

Digital House

- 2022

Chichester College

Diploma in TESOL & Diploma in YLs

- 2021

UDELAR

- 2021

MVD Academy

- 2019

Cambridge University

Proficiency English

- 2011

Instituto Cultural Anglo

Translation

- 2011

Humanistic/Law

Bachelor s Degree

2005 - 2011

Trinity College

Grade 10

- 2010

Cambridge University

First Certificate in English

- 2007

Summers School

ENGLISH,Primary Education

1998 - 2004