Product Support Specialist - Hydraulic Excavators and Articulated Dump Trucks .Performed troubleshooting of complex mechanical, electrical, and hydraulic problems. Satisfied over 900 dealer - logged service calls in one year with a 91% satisfaction rating. .Resolved complex problems using advanced troubleshooting skills and all available resources. .Gathered data from multiple sources within and outside Deere used the data and used the information to create a solution for a major hydraulic cylinder warranty, which prevented the return of multiple machines. .Provided product technical support to field teams, channel partners, and customers on complex product problems. Most notable was corrective action from boom structure investigation and corrective action recommendations. .Led the research, development, and implementation of a broad range of support'services to drive customer satisfaction. .Participated in cross-functional teams internally and externally, providing information and identifying product support's concerns and issues for the team. Arctic Cat Inc. Thief River Falls, MN, 1995-2004 Product Team Manager - Performance and Racing Group - Snowmobile .Responsible for the engineering functions for high performance snowmobiles. .Directed 3 engineers, 3 designers, 4 technicians, and 3 contractors for the development of new products and improvements to existing ones. .Expert suspension system developer. Architect of the patented Smart Ride suspension system. .Planned, developed, and set up strategic initiatives for the high performance snowmobile segment. .Chaired corporate product planning and development team for high performance snowmobiles.