Fitrah Ade Annisa
Fresh Graduate
Organised professional with background in receptionist positions. recognised for systemising files, answering and fulfilling requests of customers. Seeking to leverage skills and tallents. Self motivated individual offering excellent skills in guest relations and upselling products and services. Engaging with staff member with ability to articulate and help customers make menu choises. Pursuing similar position resolution will be embraced.
Skills
Languages
Indonesian
・
Native or Bilingual
English
・
Fluent
Work experiences
Food and Beverage Service Trainee
le Polonia Hotel and Convention
Sep 2021 ~ Jan 2022
・
5 mos- Created and delivered orders while maintaining accuracy and attention to detail.
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Retained knowledge of current menu selection for accurate, reliable customer guidence.
Front Desk Agent Trainee
Harris Resort Waterfront Batam
Jan 2020 ~ Jul 2020
・
7 mos- Engaged with customers to better understand needs and deliver excellent service.
- Provided Excellent customer service throughot hotel visi, resulting in outstanding TripAdvisor feedback
- Participated in holding an sales event at the Botanical Mall 2 and managed to sell more than 30+ vouchers within a week. Promoted additional hotel facilities and services to enhance customer service.
- Capable and knowledgeable in using VHP system
Commis Chef Trainee
Garuda Plaza Hotel
Jan 2017 ~ Apr 2017
・
4 mos- Chopped, Mixed, Prepared Ingredients for line cooks ahead of busy days.
- Assisted with divers food preparation tasks, chopping vegetables and garnishes to support high-volume shifts.
- Performed opening mise-en-place duties, maintaining professionalism of restaurant.
Educations
Politeknik Pariwisata Negeri Medan
Bachelor’s Degree・Hotel Managment
2018 - 2022
