Gran Buenos Aires, Argentina . Provide technical support involving desktop, laptop, handheld devices, or network services. . Coordinate, diagnose incoming support tickets. . Simulate or recreate user problems to resolve operating difficulties in a timely manner. . Provide event status updates to management and end-users. . Document, implement, and adhere to standard operating procedures. . Capture, monitor, communicate, and resolve events that impact the business. . Manage multiple assignments of moderate to complex scope. . Apply professional concepts, company policies and procedures to solve a variety of problems. . Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. . Coordinate software implementations handling communications between developers based in Argentina and implementors based on the US, acting as a meeting and document translator. Spanish to English and viceversa . Basic SQL Development . . Manage basic user handling in Citrix Director . Preparing material and training in various IT activities such as Office 365. . Assist end users with printer, scanner, check scanner installs. . Reset/Unlock passwords for Active Directory, iSeries accounts. . Assist users with BitLocker recoveries. . Basic Troubleshooting assistance with applications and email. . Responded to user problems and documented actions in Cherwell Service Management application. . Create Knowledge Articles to document troubleshooting steps. . Handling UAT for various IT Implementations. . Creating various PowerBI reports requested by the business. . Creating fillable forms via Adobre Acrobat Pro. . Handling tickets queue for 3 teams. . Setting up Windows Server systems. . Managed migration to ServiceNow as a Super User. . ServiceNow report creation . English and Spanish YEL Informática S.A.

Gestión de incidencias de usuarios mediante herramientas de ticket, diagnostico y resolución de incidentes de microinformática, seguimiento de incidencias y casos recibidos, gestión de escalamiento en caso necesario que no pueda resolverse en primer nivel, manejo de redes en dominio, impresoras, hardware y software corporativo, seguridad Informática, configuración y recambio de dispositivos móviles corporativos, administración de stock de computadoras e insumos, gestión de garantías, relevamientos de salas de reuniones, organización de videoconferencias mediante sistemas CISCO, configuración y mantenimiento de sistemas Tótem, instalación de relojes biométricos.