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Gianluca Darchivio

Diligent support specialist with 2+ years experience. Seeking to further IT career by adquiring experience on the field.

IT Support
AR
[email protected]

Work Experience

CHS Inc, IT Support, Jan 2019 ~ Present

Gran Buenos Aires, Argentina
.
Provide technical support involving desktop, laptop, handheld devices, or network services.
. Coordinate, diagnose incoming support tickets.
. Simulate or recreate user problems to resolve operating difficulties in a timely manner.
. Provide event status updates to management and end-users.
. Document, implement, and adhere to standard operating procedures.
. Capture, monitor, communicate, and resolve events that impact the business.
. Manage multiple assignments of moderate to complex scope.
. Apply professional concepts, company policies and procedures to solve a variety of problems.
. Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
. Coordinate software implementations handling communications between
developers based in Argentina and implementors based on the US, acting as a meeting and document translator. Spanish to English and viceversa
. Basic SQL Development .
. Manage basic user handling in Citrix Director
. Preparing material and training in various IT activities such as Office 365.
. Assist end users with printer, scanner, check scanner installs.
. Reset/Unlock passwords for Active Directory, iSeries accounts.
. Assist users with BitLocker recoveries.
. Basic Troubleshooting assistance with applications and email.
. Responded to user problems and documented actions in Cherwell Service
Management application.
. Create Knowledge Articles to document troubleshooting steps.
. Handling UAT for various IT Implementations.
. Creating various PowerBI reports requested by the business.
. Creating fillable forms via Adobre Acrobat Pro.
. Handling tickets queue for 3 teams.


. Setting up Windows Server systems.
. Managed migration to ServiceNow as a Super User.
. ServiceNow report creation
. English and Spanish

YEL Informática S.A.

CHS Inc, Field Support Specialist, Oct 2018 ~ Dec 2018

Gestión de incidencias de usuarios mediante herramientas de ticket,
diagnostico y resolución de incidentes de microinformática, seguimiento de incidencias y casos recibidos, gestión de escalamiento en caso necesario que no pueda resolverse en primer nivel, manejo de redes en dominio, impresoras, hardware y software corporativo, seguridad Informática, configuración y recambio de dispositivos móviles corporativos, administración de stock de computadoras e insumos, gestión de garantías, relevamientos de salas de reuniones, organización de videoconferencias mediante sistemas CISCO,
configuración y mantenimiento de sistemas Tótem, instalación de relojes biométricos.

Education

ISTEA, Associate’s Degree, Infrastructure Support , 2019 ~ 2024

El título de Técnico Superior en Soporte de Infraestructura de Tecnología de la Información habilita al egresado para desempeñarse en forma autónoma o en relación laboral, en cargos de jefaturas y gerencias en las organizaciones, sean públicas o privadas, con aptitud para la toma de decisiones, funciones consultivas, ejecutivas, operativas y/o directivas, implementando, manteniendo, actualizando, analizando inconvenientes y resolviendo problemas derivados de la operación de productos de la tecnología de la información que cumplen funciones de sistema operativo, administración de almacenamiento, comunicaciones y redes, seguridad, base de datos, y otros subsistemas, garantizando la máxima disponibilidad del ambiente operativo de las aplicaciones informáticas de las organizaciones desarrollando las funciones descritas en el perfil profesional y cumpliendo con los criterios de realización establecidos para las mismas.

Escuela Industrial N°1 General Enrique Mosconi, High School Diploma, Informática Personal y Profesional, 2013 ~ 2017

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