Avatar of Jian Gou.

Jian Gou

Clinical Production Support Analyst
I love working and don't want to retire. I enjoy learning new skills. Not only that, but I am a natural with technologies, and it excites me.
Lapcorp Endpoint clinical
University of Miami

Skills

Service Cloud
SQL Server
Salesforce
Teams
Microsoft Office
Google Suite
Technical Analysis
Documentation Skills
Organization & prioritization skills
Efficiency and time-management
Communication & relationship-building skills. Listen attentively
Highly Organized
Crisis Management
Problem Solving Skills
Negotiation skills

Languages

English
Native or Bilingual
Chinese
Native or Bilingual

Work experiences

Clinical Production Support Analyst

Lapcorp Endpoint clinical

Jan 2020 ~ Present
Data Management and Verification -Drafts and Executes SQL Data Scripts and Queries for database updates and reporting Review of system design validating requests are within system requirements Addressing that have not been caught under UAT (User Acceptance Testing) Reviewing data change requests for clarity, completeness, and impact
Logo of University of Miami.

Program Manager

University of Miami

Jan 2011 ~ Dec 2020
10 yrs 0 mos
School of Law, Program Manager, 2019 to 2020 Salesforce's system administration and managing students from recruiting to graduation with all aspects Manage website communications via Drupal Dean of Students Office, Case Manager 2013 to 2018 Support student conduct, Greek life, Alcohol and Drug Education, Honor Council, promote students' mental health Crisis response and office website maintenance Housing and Residential Life, International Student Advisor, 2011 to 2012 Support over 2000 students' residential life and program activities

Legal Interpreter, Contract

Kurzban Kurzban Tetzeli & Pratt P.A

Jan 2018 ~ Mar 2020
2 yrs 3 mos
Translate legal Mandarin documents/correspondence/notices into English Interpret for international clients and associates during meetings and phone calls

Assistant to the Vice President

International Restaurant Management Group

Jan 2011 ~ Dec 2013
3 yrs 0 mos
Worked directly with VP operating 200+ restaurants in 29 states and 7 countries Developed statistical data and generate reports

Educations

University of Miami

Master’s Degree
Management

2015 - 2017

University of Miami

Master of Science (MS)
Masters of Higher Education Administration

2011 - 2013

Beijing Information Science and Technology University

Bachelor of Science (BS)
Business English

2006 - 2010
Powered By CakeResume