* Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. * Maintaining and balancing cash drawers and reconciling discrepancies. Handling currency, transactions, and confidential information in a responsible manner. * Using software to track bank information and generate reports. * Following all bank financial and security regulations and procedures. Ensuring customers, transactions (Manager's Cheques, NIP etc.) are processed within approved service turnaround time. * Ensuring customers instructions are properly reviewed before processing, ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame, ensure daily and weekly balancing of internal funds transfer accounts such as Manager's Cheques, Cash Advance, etc, maintain proper records of funds transfer transactions, ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, stamps till boxes etc.) * Ensuring excellent interpersonal relations with customers and addressing/resolving customer service issues. * Ensuring operational efficiency within the branch in line with banking regulations/regulatory requirement. * Update, monitor and maintain proper accounting records and documentation of the branch transactions prevent fraud and irregularities and safeguard assets of the bank. * Reviewing Incoming/Outgoing clearing cheques to ensure timely/proper booking of same in conformity with Clearing/Bank’s procedure. * Timely key verification/over-riding of daily transactions and ensuring appropriateness of both transactions and postings above tellers, limits. * Ensure timely posting of customers, funds transfer requests.

* Receive and count working cash at beginning of shift identify customers, validate and cash checks. *Accept cash and checks for deposit and check accuracy of deposit slip process cash withdrawals perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency. * Perform services for customers such as ordering bank cards and checks. * Receive and verify loan payments, mortgage payments and utility bill payments. * Record all transactions promptly, accurately and in compliance with bank procedures. * Balance currency, cash and checks in cash drawer at end of each shift. * Answer inquiries regarding checking and savings accounts and other bank related products. * Attempt to resolve issues and problems with customer's accounts. * Initiate and open new accounts explain, advise on and promote bank products and services to customers. * Identify referral opportunities and make relevant referrals. * Ensure compliance with all internal controls and established policies and procedures.

* Receiving and confirming cash amount received from customers. * Bundling cash received into denomination. * Sorting cash for ATM machines. *Assisting the teller with some errands.

* Coordinate office activities and operations to secure efficiency and compliance to company policies. * Supervise administrative staff and divide responsibilities to ensure performance. * Manage agendas/travel arrangements/appointments etc. for the upper management. * Manage phone calls and correspondence (e-mail, letters, packages etc.) * Support budgeting and bookkeeping procedures. * Create and update records and databases with personnel, financial and other data. * Track stocks of office supplies and place orders when necessary. * Assist colleagues whenever necessary