Being part of an international agile team responsible for the development and maintenance of a software product with a machine learning model to predict shipments and the impact of promotions used in 3 regions. Managing and solving data science related events. Prototyping and generation of ML models.

- Gathering, cleaning, augmenting and preparing Voice of Customer data. - Fine-tuning the BERT for text classification task. - Building a web application for recommendation of a given text's category to the user in order to speed up the categorization and reporting process. - Monitoring and analysing public opinion and identifing major complaints and discovering problems of users.

- Providing technical and non-technical support to customers - Troubleshooting, isolating and solving issues - Working in a team to provide excellent Customer Care experience - Individual approach to customers' issues - Maintain a friendly, professional manner and calm, positive attitude when handling complains - Answering inbound calls, dealing with questions efficiently and effectively and input data into system

- Customer relationship management and creation of new campaigns. - Innovative research for improving sales. - Taking a part in integration between company’s and client's system. - Solving technical issues of campaigns.