Customer Success Intern (Remote)
OYA Career
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Internship● Spearheaded the creation of targeted surveys, delivering incisive analysis of target audiences, competitive landscapes, and product benchmark
● Initiated proactive engagement with prospective clients to acquaint them with OYA's services, achieving near-perfect satisfaction scores (4.86/5) and boosting an increase in service adoption intent by 30%.
● Collaborated cross-functionally with key departments (such as the Consulting Team and Marketing Teams), providing strategic insights to refine product offerings and processes, ultimately enhancing the overall customer experience.