Iris Chen
flight Purser
Flight Purser in Cathay Pacific Airways worked in Business class, Premium Economy class and Economy class. Offering the dedicated meal and service to passenger in Business class. Planning the arranging the working space and the flow to ensure the team member can offer the service smoothly. Leaded the crew in Premium Economy and Economy class and in charge of the zone to offer the solution happened in the flight under the limited resources. Improvised the variety issues to ensure the safe and smooth flight to everyone.
Skills
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Work experiences
flight attendant
Cathay Pacific
Dec 2008 ~ Feb 2023
・
14 yrs 3 mosEmployed by Cathay Pacific as a flight attendant. Promoted to be a flight purser in Apr. 2019.
．Managed the Premium Economy PEY and Economy EY Cabin Service
ensured the quality and the procedures up to the company standard.
．Managed the relationship with the title holders in PEY and EY
．Solved the variety of conflicts, problems and difficulties appeared in the
flights despite of the class and zone
．Ensured the safety related aspects up to the regulations and followed up
with the company polices.
．Leaded the crew in PEY and EY and oriented the team gathered
．Managed the galley and the meals in the cabin. the flow of the service,
hygiene and the special meal arrangement
English Tutor
Carat Media
Jan 2005 ~ Dec 2008
・
4 yrs 0 mosEnglish Tutor for junior high and senior high students in different periods
Research assistance
Carat Media
Aug 2007 ~ Jun 2008
・
11 mosResearch assistance in Foreign Language and Literature Department
Part-time job
Taiwan Post Co., Ltd
Jun 2003 ~ Aug 2003
・
3 mosEducations
National Taiwan University
Non-Degree Program (e.g. Coursera certificate)・chool of Professional Education and Continuing Studies, Graduate Credit Program in Business Administration
2013 - 2017
National Chung Cheng University
Bachelor of Arts (BA)・Double majors: Chinese Literature Department / Foreign Languages and Literature Department
2003 - 2008
