Avatar of Joyce Hsu.

Joyce Hsu

Section Leader @ Hitachi High-Tech | Smart Factory | AIoT |Data center
• 8+ year experience in sales and product line management for optical communication/Data center (Datacom) /Telecom (Base station) industries. • 1+ year of experience in sales and project management of Smart factory solutions (including AI, IoT, Software MES/SCM/WMS/EIM, ESG, System integration and consulting service.) • Proven sales record of exceeding business revenue goal. • Design win oriented to drive the demand creation for customers. • Solid experience collaborating with manufacturing and logistic team to support customers. • Analyze sales data, market information and competition for business planning and strategy.
Hitachi High-Tech Taiwan Corporation
Logo of National Chung Hsing University.
National Chung Hsing University
Taipei, Taiwan

Skills

Sales & Customer Service
Business Development
Sales Management
Sales & Marketing

Languages

English
Professional
Chinese
Native or Bilingual
Japanese
Beginner
German
Beginner

Work experiences

Section Leader

Hitachi High-Tech Taiwan Corporation
Full-time

Apr 2022 ~ Present
Taipei City, Taiwan
Business Integration Department. , VC Solution Div. - Build and develop business of Smart factory solutions (including AI, IoT, Software MES/WMS/SCM/EIM, ESG, System integration and consulting service). - Hunted and explored potential customers through communicating with decision makers including C-level, factory director and management/IT/production team. - Support marketing activities/events including seminar, exhibition, etc. to approach potential customers. <Successful cases> - Die casting manufacturer in Vietnam (automotive application) : SCM (Supply Chain Management system) implement integration with ERP - Industrial sealing manufacturer: WMS (Warehouse Management system) implement and integration with ASRS - Plasma cleaning equipment manufacturer: EWR (Enterprise War Room) customization
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Section Leader

Hitachi High-Tech Taiwan Corporation

Jun 2020 ~ Apr 2022
1 yr 11 mos
Taipei City, Taiwan
Intelligence Solution Department. , Industrial Solution Div. - Managed and built up long-term relationship with key accounts, developed understanding of customers’ requirements and ensured their satisfaction for business growth,. - Strived for sales rights of 2 new product lines with higher ASP and earned design-wins in 3+ customers. - Identified customers’ spec/technical requirement and collaborated with global team and coordinated internal resources to support customization solutions and meet customers’ expectations. - Supported AIoT project to do research and SWOT analysis of IoT/AI/Smart factory/Intelligent manufacturing solutions of global competitors and surveyed potential local SI partners.
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Account Manager

Hitachi High-Tech Taiwan Corporation

Apr 2019 ~ Jun 2020
1 yr 3 mos
Taipei City, Taiwan
Advanced Material Dept. 1 , Industrial Solution Div.
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Sales Manager

Atellias Technology LTD.

Aug 2018 ~ Apr 2019
9 mos
• Created sales activities by cold calling/visiting customers and approached 20+ customers in China/Taiwan/Japan for products promotion. • Approached and visited China customers in Shenzhen/Suzhou/Shanghai/Wuhan/Dongguan/Hongkong to engage new business opportunities. • Explored new suppliers of optical modules/components and offered suitable solutions to Japan industrial customers. • Generated reports and strategies by collecting customers’ feedback, competitor analysis and market information. • Supported establishment, registration, and financial affairs of TW office. <Company Introduction> Atellias Technology LTD. is a distributor/agent of optical communication component, module and equipment which is founded by previous sales VP of GigPeak/IDT. Atellias provides customers with various key components and materials to support customers to turn ideas into products and flexible solutions at different levels of integration. Atellias supports Japan tier 1 customers (including Sumitomo, Sony, Furukawa, Fuji Film, etc), US, China and Taiwan customers for Datacom, Telecom, Sensing and industrial application.
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Sales Manager

Litrax Technology Co., Ltd

Dec 2017 ~ Jul 2018
8 mos
Data Communication Department • Sales account management: o Consistently outperformed beyond the sales goals and contributed 40%~50% to the company’s total revenue. o Maintained top 3/10 of key accounts by independently fielding forecast/orders/delivery/inventory, etc. o Expanded existing customers' contribution and developed new opportunities for continuous growth. • Marketing survey: o Investigated on competitors' activities by conducting marketing survey on pricing strategy, product roadmap, and user experiences. • Product line management/Technical Sales: o Managed II-VI Laser Enterprise VCSEL/PD product line, actively collaborated with team members and supplier to update business outlook, design in tracking and monthly forecast to maximize the share. o Devised marketing strategies by positioning assigned products as the best solutions for prospective customers. o Communicated between suppliers and customers to ensure the project going smoothly, negotiated for commercial terms and resolved disputes. o Acted as a coordinator of technical contact and timely resolved technical quality issues. Drove product and technical issues to resolution by collecting, analyzing and trouble-shooting approaches. o Coordinated three-way commercial and technical meetings in annual conferences such as OFC (U.S.).
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Account Manager

Litrax Technology Co., Ltd

Aug 2015 ~ Dec 2017
2 yrs 5 mos
• Successfully designed win consumer interconnect 4k/8k TV project from Worldwide top1 provider (Samsung), shipped over 10M pairs VCSEL/PD and created more than US$10M revenue. • Increased business growth by 25-30% by having new products ordered in 2+ years. • Ensured customers’ satisfaction by managing the details of project solution and schedule. • Executed sales plan, accurately forecast revenue streams and achieved targeted revenue.
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Inside Sales

Litrax Technology Co., Ltd

Jul 2013 ~ Jul 2015
2 yrs 1 mo
• Managed sales orders and ERP including order acknowledgements, order entry, routing and backlog management. • Ensured accurate and timely follow-through upon shipment of orders. • Supported sales to follow up sampling result, customer project status and push new orders. • Maintained database of customer data, quotation records, price list and monitored inventory level.
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Intern - Internet Marketing Internship Program

Microsoft Taiwan Corporation

Sep 2012 ~ Jun 2013
10 mos
<Woman Up! Project> • Generated and developed day-to-day content for social networks • Planned and executed social strategy and campaigns • Managed auction website and contacted customers • Wrote articles for posting on blogs, edited pictures for promotion on Facebook
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Sales & Marketing Intern

ASUSTeK Computer Inc.

Apr 2012 ~ Jun 2013
1 yr 3 mos
• Promoted/sold products in the first-hand, rather intense environments of major distributors, large exhibitions and press conference. (e.g. Computex, Information Technology Show, Road Show) • Controlled NT$2.5M quarterly budget and produced financial report and achievement report of monthly review. • Slashed event siting rental 15% by negotiating pricing and fees to optimize budget. • Managed administrative affairs for consumer learning program and resolved customer complaints.

Educations

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National Chung Hsing University

Bachelor of Science (BS)
Life Sciences

2009 - 2013

Licenses & Certifications

TOEIC Gold Certificate (Score 950/990)

ETS

Credential ID: 18247401
Issued Feb 2018
No expiration
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