Avatar of Kozane Thembi Phakati.

Kozane Thembi Phakati

Call centre agent
I have four years experience in customer care service and sales.I have also obtain a higher certificate in Teaching and training adult through a well balance Institution. I belive my exprience and knowledge has helped me to improve my working skills.
Swarovski
University of South Africa
Johannesburg, South Africa

Skills

People Skills
problem solving
Telephone Skills
Pays Attention To Detail
Word
Excel
powerpoint

Languages

English
・
Fluent

Work experiences

Sales assistant

Swarovski

Jan 2019 ~ Feb 2021
・
2 yrs 2 mos
• House keeping • Banking and filling • Customer care service • Drive sales • Basic IT process and procedures

Call centre agent

Firstroad emergency

Mar 2013 ~ Mar 2014
・
1 yr 1 mo
• Customer care and service protocol • Delivering results and meeting customer expectations • Problem solving via telephone and email • Basic Call centre procedure:receiving calls,emails and fax

Educations

University of South Africa

Non-Degree Program (e.g. Coursera certificate)
・
Teaching

2014 - 2015
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