Skills
Languages
English
・
Professional
Work experiences
Global Customer Relationship Management
Asus 華碩電腦股份有限公司・Full-time
Jul 2022 ~ Present
- Mangae outsourcing call centre KPI
- Work with APAC local managers on projects
- Coordinate with cross function teammates, including engineers, product managers
Customer Success Associate
Snapask
Jul 2021 ~ Jul 2022
・
1 yr 1 mo- Manage tutor quality through monitoring numbers and metrics.
- Coordinate with cross function teammates, including engineer, designer, and marketer.
- Build seasonal sales campaigns / canvas for better LTV.
- Build In-App messages, notifications, email campaigns through Braze metric analysis.
- Offer information and service on product and achieve over 90% satisfaction rate.
Language volunteer
2017 Summer Universiade
Jul 2017 ~ Aug 2017
・
2 mos- Worked in language volunteer team
- Helped the athletes from foreign countries
- Be the translator and servant during the activity
Educations
National Yunlin University of Science and Technology
Bachelor’s Degree・Applied Foreign Languages
2017 - 2021
Activities and societies
1. The captain of the track and field team.
2. Two times teacher assistant (TA)
3. Three years English teaching experience in cram school.
4. Assistant of Graduate School of Leisure and Exercise Studies in YunTech.
