Area Operations Manager
Treebo Hotels
Support and work with all Head of Departments in all aspects of running the hotels. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to RH/CH/DCH. Ensure SOP implementation in all departments and check the same during routine operational checks. Randomly inspections Dealing with Suppliers / Vendors for quality products. Inspecting all departments for SOP implementation. Inspecting all departments with their respective Manager's for cleanliness, ambiance, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff. Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Conduct weekly meets and discuss unit performances