廖昱程

NLP Scientist & Software Engineer

•NLP Scientist/Engineer, Cognitive Psychologist/Neuroscientist.
•Interested in Sentiment Analysis, Social Computing, and Social Network Analysis.
•Team player and deep thinker, diligent and conscientious, friendly and enthusiastic.


TW
[email protected]

Work Experience

Naturint., NLP Engineer/Software Engineer, Jun 2018 ~ Present

Naturint., NLP Scientist/Sr. Software Engineer, June/2018 – Present
•Introduced and optimized the NLU model for our virtual assistant.
•Responsible for content design, NLU model, data analysis, and UX optimization.
•Executed NTD 20 million AI solution, which is the first virtual assistant by ChatBot in the aviation industry in Taiwan and it was released in September 2019.
•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting.
•This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints.
•Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC.
•Responsible for ELK stack, back-end system, and pre-alert system for the new product.
•Drove analysis data and visualize it for the dashboard and backstage management system for insight and impact.

Covino Farms, Deputy Team Leader, Nov 2015 ~ Sep 2017

Deputy Team Leader, Covino Farms, Australia, Nov.2015-May./2017
•Fixing the relationship with customers and led 15-40 members to finish daily orders.

National Taichung University of Education, Research Assistant, May 2014 ~ Dec 2014

Project: Using Motivation Approach to Enhance Low Achievers Science Learning Motivation and Thinking Ability.
Responsible for data processing, statistical analysis, and to write academic reports.

Education

國立中央大學, Master of Science (MS), 認知與神經科學所, 2008 ~ 2012

.The effect of death thoughts on deception, Master’s Thesis, Taiwan, 2018
This study uses mortality salience adopted from Terror Management Theory for treatment before people lying and rec-ord the physiological signals for data analysis.

中原大學, Bachelor of Science (BS), 心理學, 2006 ~ 2008

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