RESPONSIBILITIES : Support to Portuguese, Brazilian, English and Spanish passangers Handle customer inquiries and complaints Provide information about services Troubleshoot and resolve service issues and concerns Maintain a knowledge base of the evolving services Increase customer retention loyalty program by implementing creative problem-solving skills Work in one or multiple queues/skill sets over various customer service platforms email, telephone, loyalty program, Navigate between computer screens QuickRes System, Comarch CRM and MARKETING System, Email and Web Browser while actively listening and entering customer information