Avatar of Mohamed S Ebrahim.

Mohamed S Ebrahim

Retail Specialist
Would like to gain the necessary experience to hopefully become Operations Manager of all services running across the platform.
Concentrix
Pharos Academy
Cairo, Cairo Governorate, Egypt

Skills

Connectivity
Auditing
Writing
Following Up
Purchasing
Organizing
Follow Up
Inventory
Network
Promote

Languages

English
Fluent
Arabic
Native or Bilingual

Work experiences

Retail Specialist

Concentrix

Apr 2021 ~ Present
-Solving the customers queries which is related to amazon by itself or that related to the third party sellers -Following Up with the delivery and returns status by Tracking the orders with the carriers -Report all abusing behaviour either the customer nor the drivers or the third party sellers -Solve the customers queries that related to their accounts

Technical Support Specialist

Smart Village

Jul 2020 ~ Apr 2021
10 mos
-Solving the customers issues with the coverage and network issues -Insure that the customers getting the best possible service with the available subscriptions(spotify, amazon prime video channel,sky sports channel)

Billing Specialist

Smart Village

Oct 2019 ~ Jul 2020
10 mos
Smart village- Giza - Assist the customer to satisfied their Payment - Definite the Extra charges on monthly bills - Insure that the customers getting the best possible service through all subscribed phone numbers

Sales Executive

Kenwood Limited

Sep 2014 ~ Sep 2019
5 yrs 1 mo
introducing company's products to sellers and direct customers monitor the available stock at the K accounts branches creating weekly inventory for the available items creating daily-weekly-monthly reports about the purchasing traffic creating, organizing orders for the K account branches create new account for new sellers and following up with the current follow up with the direct seller and promote the available items aligning with the fulfillment center creating monthly reports for final sales comparison by the actual sales and final sales

Sales Specialist

Philips

Sep 2012 ~ Sep 2014
2 yrs 1 mo
introducing company's products to direct customers monitor the available stock at the K accounts branches creating weekly inventory for the available items creating daily-weekly-monthly reports about the purchasing traffic creating organizing orders for the K account branches

Educations

Pharos Academy

Non-Degree Program (e.g. Coursera certificate)
Bachelor's degree , Information Technology

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