NAIN COLUMNA
Media Manager
I am an adaptable college graduate (Bachelor of Science in International Business) from York College. During my academic career, I also managed to accrue nearly ten years of work experience. I had the privilege of working for Metro One Loss Prevention Services in a Supervisor/Management role in my free time, where I learned valuable professional skills such as customer communications, customer satisfaction, and conflict resolution. In both my academic and professional life, I have been consistently praised as hard-working by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven communication, management, and language skills.
METRO ONE LOSS PREVENTION SERVICES, Westbury, NY
York College
Dresden, Germany
Skills
Languages
English
・
Native or Bilingual
Spanish
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Native or Bilingual
German
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Intermediate
Work experiences
SUPERVISOR
METRO ONE LOSS PREVENTION SERVICES, Westbury, NY
Jun 2018 ~ Oct 2020
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2 yrs 5 mosRecommend or implement measures to motivate employees and improve production methods, equipment performance, product quality, or efficiency.
Confer with management or subordinates to resolve worker problems, complaints, or grievances.
Keep records of employees’ attendance and hours worked.
CROWD MANAGEMENT
THE UNITED STATES OPEN, FLUSHING MEADOWS, NY
Aug 2017 ~ Sep 2019
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2 yrs 2 mosMonitor event activities to ensure compliance with applicable regulations and laws, the satisfaction of participants, and resolutions of any problems that arise.
Serve as a security escort.
Confer with staff as a chosen event site to coordinate details.
CUSTOMER SERVICE REPRESENTATIVE
DUTCH BROADWAY ENTERPRISE LLC, ELMONT, NY
Apr 2013 ~ Jun 2018
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5 yrs 3 mosCheck to ensure that appropriate changes were made to resolve customers’ problems.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Call Center Representative
FIND THE RIGHT JOB
Jan 2009 ~ Mar 2013
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4 yrs 3 mosConfer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Refer unresolved customer grievances to designated departments for further investigation.
Check to ensure that appropriate changes are made to resolve customers' problems.
Educations
York College
Bachelor of Science (BS)・Bachelor of Science (BS). International Business
2016 - 2020
