• Handling Post Sales Services of STP Business & Abroad Education. • Ensure all students are connected on Welcome Calls to cross verify the Information entered in System & to generate References for the Sales Team. • Grievance/Issues handling sent by students/parents through Online Portal in 48 Hours • Distribution and Intend of Books at the Center & Regional Level • Instalment Collections on due dates & meet the monthly target of Fees Collection. • Ensure the efficient conduct of Mentorships & sharing feedback with Students/Parents • To initiate formation of New Processes to further smoother functioning. • Involved in all Tech related Innovations & adhere them in the system • Creating Form Filling Videos to be uploaded on Students Portal & on Company's Youtube Channel • Involved in preparing Students for Interviews Rounds in College • DayBook Handling- Ensure the payment collected needs to be settled with Accounts Team in 48 Hours MAJOR CONTRIBUTION * DAYBOOK Option in the ERP to promote accountability of Individual and safe transactions. * Created a Automated Mechanism to track Inventory stock available at the centre & Head Office. * Tied up with the HDFC Bank to provide EMI's to our customer to reduce the uncertainty of the referred payments and allow us to promote our company in their Banks

• Generation Walkins for the Centre, counsel & convert them in Sales. • Taking Counselling related to STP- School Test Preparation and CTP- College Test Preparation. • Preparing the Daily, Weekly, Monthly reports and Analyzing the difference. • Handling & Resolving Online & Offline Queries. • Maintaining the Login and Logouts of the agents and other subordinates. • Directing marketing team to work on different campaigns in order to generate more Revenues for the company. • Handle the responsibility of Center Operations e.g. Books Allotment, Instalment Receipt, Attendance of Students, Faculty Feedbacks, Assisting Students, Interview aligning, Petty Cash. MAJOR CONTRIBUTION *Tied up with Paytm for providing Free EMI's to the students. *Introduced Performance Monitory Tab in Student Information System in order to generate proper report cards and to ascertain their Parents Teacher *Module Introduced in the system across Delhi Region to providing Information about the student's Performance. *Created Separate Student Connect Program by Inducing few agents who keeps in touch with the students to get the references.

• Desktop and laptop support of dell Inspiron and Studio laptops. • Generating margin of $250 a week by selling warranties and other Accessories of the system. • Remote support for software troubleshoots. • Installing and repairing the Dell related applications in the systems. • Forwarding the Service request to the respective cities and follow up the cases till the issues get resolved. MAJOR CONTRIBUTION *Streamlined the process of taking the feedback from the Customers. *Introduce a Separate Outbound Team to Improve the C-Sat Score and FTR-First time Resolution which was Blissfully accepted by the system and replicated on the floor in other teams.

• Preparing MIS, Appointment sheet, Inbound Reports & Branch Reports on monthly basis. • Generating 6 leads every daily from different sources. • Forwarding leads to other concerned branches in Delhi and north India • Taking Feedback of the Customers after sales, and if any complaints then forwarding it to the concern dept. • Handling escalated Customer queries relating to the various Products like Corporate Fixed Deposits, Mutual Funds, Post Office Schemes, Life insurance, Bonds etc. • Maintaining the login and Logouts and Generating margin of 1 lac in a month. MAJOR CONTRIBUTION *Introduced and handled a team of 2 Agents giving Welcome Calls to the Customer Subscribed for investments and generating references.

• Taking inbound and outbound calls for generation of leads for Insurance Companies. • Transferring and Assigning leads to the agents. • Arranging Appointments with the Customers and send them to respective City. • Passing on the Renewal cases of Health Insurance.

• Taking inbound calls & Sell Products Online. • Making outbound calls for cross selling of the products. • Giving solutions to the customers facing problems in using products. • Meeting the target of 11 sales per day with 85% quality. • Maintaining the personal sales target sheet, quality score