Avatar of Nur Suci Dwi Astuti.

Nur Suci Dwi Astuti

Online Customer Service & Deal Maker
Graduate from International Hotel Management School, Solo, and experienced as online customer service for more than 2 years. Passionate in helping meet customer needs for company products and services, including for personal and corporate needs. Responsible for selling, channel optimization, and handling complaints, as well as collaborating with other teams and divisions to provide the best service for customers.
CV. Dekayu Indonesia
International Hotel Management School, Solo
Special Region of Yogyakarta, Indonesia


Hospitality and Customer Service
Microsoft Office
POS Systems
Digital Marketing



Work experiences

Online Customer Service & Deal Maker

CV. Dekayu Indonesia

Aug 2019 ~ Apr 2022
2 yrs 8 mos
1. Receive orders and in-depth discussions regarding customer needs, both via message and telephone, quickly and in a friendly manner. 2. Help customers resolve complaints calmly according to company procedures. 3. Perform channel optimization including completing product catalogs and submitting promos to the head of marketing. 4. Work closely with other staff and divisions to ensure orders are processed properly. 5. Enter up to 100 sales orders per day into the POS system.


Monkey Patata

Jan 2019 ~ Jul 2019
6 mos
1. Cooperate with other employees to receive and process orders properly. 2. Keep the equipment and food stall area hygiene & sanitized. 3. Ensure the right product stock every day.


International Hotel Management School, Solo

High School Diploma
Sharia-Compliance Hotel Operations

2017 - 2019
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