Nurissa Kellydia
DBS Bank
I have over 4 years of retail experience, as well as a combination of 1 year working for Ministry Of Manpower and DBS Bank as a CSO. My communication, teamwork and listening proactively have helped through difficult times during the holidays. My communication/customer service skill has helped to gain more sales as well as helped customers feel calm when calling in with regards of their bank account being compromised etc. The composure skills that i have helped me through the stressful and busiest of time. I have gained so many different skills throughout the years and i am curious and thrilled to know more.
Skills
Languages
English
・
Fluent
Malay
・
Fluent
Work experiences
Customer Service Officer
DBS Bank・Full-time
Nov 2022 ~ Present
Singapore
Provided accurate and appropriate information in response to customer inquiries. Appropriately communicate with upset customers to resolve concerns and questions regarding their bank account. Demonstrated mastery of customer service call script within specified timeframes. Addressed the customer service inquiries in a timely and accurate fashion. Maintained up-to-
date records at all times.
Retail Assistant
Levi Strauss and Co
Oct 2021 ~ Present
As well as other retail jobs, communication is important as much as interpersonal skill. Listening to the leader as well as customers helps to gather information and do what needed to be done to avoid any possible disruption.
Customer Service Executive Officer
Ministry of Manpower Singapore・Contract
Jul 2022 ~ Oct 2022
・
4 mosCollected customer feedback through outbound calls to make process changes to exceed customer satisfaction goals. Ran reports and supplied data to fulfill customer surveys.
Retail Assistant
ZARA
Oct 2017 ~ May 2020
・
2 yrs 8 mosAs a retail assistant i have picked up communication skills, with customers and especially with my team mates.
Communication skills plays an important role in any jobs as it allows everyone to understand information so there will not be miscommunication or lesser. Composure skill is also needed as retail assistants when it comes to crowd, this is need in other jobs as we need to have the ability to maintain a level-head in a high intensity situation.
