Computer Information Systems graduate student and IT Help Desk Technician at Boston University Metropolitan College, seeking a software engineering Job at an IT company. Passionate about solving technical problems and making life processes easier for people through automation of these processes by planning, designing, implementing, deploying and managing computer systems for individual and business purposes. Skilled in basic problem solving techniques and python programming. Open to learn new things, develop in weak areas and work with a team.
Provide technical support such as replies to inquiries, troubleshooting hardware and software, updating software, step by step guides and walkthroughs, hardware and software setups for end users by phone, email or in person.
Applications used are service now, Social intents, Microsoft teams, Cisco jabber, Beyond Trust (Bomgar), SharePoint and Teem.
Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.
Emphasized web etiquette and practical applications of technology for professional use
Training on Microsoft .NET's C# programming language and its use in development of Windows desktop applications.
Collaborated with other developers to identify and alleviate number of bugs and errors in software