Risky Aryana
CUSTOMER SERVICE REPRESENTATIVE
about
Customer Service Assistance with over 5 years of experience in telecommunication customer service, tech support, and customer care.
Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.
Skills
Languages
English
・
Professional
Work experiences
CUSTOMER SERVICE REPRESENTATIVE
Pt. Ciptra Kreasi Woods Indutri
Jan 2022 ~ Present
• Handling claims and inquiries via inbound calls and emails from US Customers
• Handling backup tickets from Marketplaces
• Make after sales calls to customer to increase positive reviews.
• Make weekly reports of all the claims to the Marketing, Productions and CEO.
CUSTOMER SERVICE SUPPORT
PT Infomedia Nusantara / Telkomsel Call Center
May 2018 ~ Nov 2021
・
3 yrs 7 mos• Handle backend tickets from Call Center agents and provide First Call Resolution.
• Escalate unresolved cases to related divisions (IT, Network, HQ)
• Provide call backs to make sure that the issues have been resolved
CUSTOMER SERVICE REPRESENTATIVE
Telkomsel CALL CENTRE/INFOMEDIA
Jan 2007 ~ Dec 2018
・
12 yrs 0 mos. Handle customer calls, provide informations on Telkomsel both prepaid andpostpaid knowledge for local and native customer
. Utilized CRM software to resolve the complaints of customers
. Assisted customers to ensure a positive experience
Educations
PADJADJARAN UNIVERSITY
Associate’s Degree・English Education
1999 - 2003
