I am currently volunteering for an organisation called Bristol Black Seeds. In this role I am responsible for developing a report on BAME owned/led ethical businesses within Bristol to raise their profile and create better links within the sustainability sector. Hopefully this will lead to more opportunities for innovation, and help the sustainability sector be more reflective of Bristol’s communities.

Reconnect is a consultancy that provides advice, training and supervision, and conducts research in the domestic violence sector. In my role I am focused on assessing the client engagement skills of staff. An example of some of the responsibilities I have include creating an interactive survey that involves video vignettes of actors playing clients, followed by questions that staff answer about how they would respond to this client. This is conducted through a program called Limesurvey and is an increasingly useful skill in the Covid-19 'era' and its subsequent shift towards online-based employment and communication.

My role as a Customer Service Assistant at Southern Co-op involves : - Dealing with any customer queries - Replenishing Stock - Maintaining a clean and hygienic workplace - Serving customers with our products - Assisting with postal deliveries via Hermes - Implementing Covid-19 safety measures to ensure the wellbeing of all customers and members of staff - Dealing with dissatisfied and potentially angry customers to pacify a situation and come to a resolution

Much similar to my current role at the Southern Co-op i was a Customer Service Assistant and so had many similar responsibilities such as : - Dealing with any customer queries - Replenishing Stock - Maintain a clean and hygienic workplace - Serve customers our products I also was expected to cook many of the hot and cold food we would sell such as cakes, bakes and sweet treats. The store was also situated on a petrol station and so included the following : - Ensuring safety of customers in a high-risk flammable environment - Maintenance of fuel pumps - Buying and selling of high risk products such as gas cylinders and petrol

In this seasonal summer job i had a number of responsibilities that include setting up rental motorboats so that they are up and running for the customers and driving a ferry that carried up to nearly 50 people up and down the River Avon. I was also responsible for distributing equipment for the many facilities on site including for example the golf course. I was also expected to: be on call to rescue customers who had got lost along the river, sell tickets in one of the many ticket booths, and help out in the on-site cafe when they needed assistance. In this role enthusiasm, confidence and quick decision making were all imperative.