Zh Yu (Teresa) Chang
Blockchain & Web3 Operations
Specialized in driving projects from inception to completion, adept at tackling complex challenges and translating business requirements into strategic solutions. Proficient in identifying and proactively addressing process inefficiencies, while effectively managing stakeholders across diverse functions
Skills
Languages
English
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Professional
Chinese
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Native or Bilingual
Work experiences
Operations Manager
0xAvenue
Sep 2023 ~ Present
Operations Manager
Perpetual Protocol
Apr 2022 ~ Aug 2023
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1 yr 5 mosVersatile experience encompassing research to inform operational decisions, cross-functional process design, accounting operations and recruitment management. Proficient in organizing team-building events and offsite retreats to foster collaboration among distributed teams.
Operations Manager
BitAsset
Oct 2021 ~ Apr 2022
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7 mosResponsible for company roadmap planning and annual strategic initiatives, leveraging data-driven market insights. Managed key external stakeholders, including investors, government agencies, and legal counsel.
Senior Operations
BitAsset
May 2020 ~ Sep 2021
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1 yr 5 mosRevitalized the Taiwan team, established streamlined processes for ongoing improvement, and ensured seamless coordination among cross-functional teams.
Operations Associate
Circles.Life
May 2019 ~ Mar 2020
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11 mosIn charge of end-to-end order processing, from order creation to shipment completion. Collaborated with the marketing team to plan offline events, coordinated new service launches with the product team, and supported the customer happiness team in enhancing customer satisfaction rates.
Operations Associate
Uber
Aug 2017 ~ Apr 2019
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1 yr 9 mosOversaw performance in both Taichung and Kaohsiung city, monitoring and improving user growth funnel to make operations smoothly and stably. Analyzed business operations to ensure cities are operating at the highest possible scale.
City Coordinator
Uber
Jul 2016 ~ Jul 2017
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1 yr 1 moAssisted leadership in shaping strategic priorities for Taichung city, driving business growth by orchestrating online campaigns, offline events, and external partnerships.
Educations
National Taipei University of Technology
Master’s Degree・Business Management
2023 - 2025
Tunghai University
Bachelor’s Degree・Business Administration
2012 - 2016
Licenses & Certifications
Google Data Analytics Professional Certificate
Coursera
Credential ID: WGU3P6P3S7AN
Issued Aug 2023
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No expirationGoogle Project Management Professional Certificate
Coursera
Credential ID: BBMEFMXHXG4U
Issued Jun 2021
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No expiration