Avatar of seemant khanna.

seemant khanna

Customer success
Experienced in customer success bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
CEAT
IBS Hyderabad
Dehradun, Uttarakhand, India

Skills

Word
Excel
Customer Service
Google Drive
Sales & Marketing
Salesforce
Team Leadership

Languages

English
Professional

Work experiences

Management trainee

CEAT

Dec 2020 ~ Aug 2021
9 mos
1.Assisted established management staff with operational oversight, business development and process improvement strategies. 2. Devised processes to boost long-term business success and increase profit levels. 3. Working with Distributors and dealers to make sure goals are being achieved. 4.Developed documentation and logs of implemented solutions and generated and submitted reports. 5. Handling team of 15 people to make sure they are working on the given target. 6.Making sure Dealers and distributors are giving optimum business to the company

Trainee

Amul

Feb 2019 ~ May 2019
4 mos
1. Attended training courses to build understanding of processes, techniques and industry. 2. Recommended changes, improvements or enhancements in products to product development team based on customer feedback. 3. Gained customer acceptance by demonstrating cost reductions and operations improvements. 4. Cross selling and upselling of Amul products . 5. Working with Distributors of the company to make sure they are giving optimum business . 6. Market research for various products of the company.

cafe manager

Cafe coffee day

Sep 2017 ~ May 2018
9 mos
1. Trained cafe employees to consistently exceed customers' expectations and provide superior service. 2. Working with Big giants of the company to make sure they are always working with cafe coffee day. Increasing the customer retention rate. 3. Cross selling and upselling of Cafe coffee day products. 4. B2B tie up .

Educations

IBS Hyderabad

MBA

2018 - 2020

IHM

Master of Business Administration (MBA)
Bsc. In Hospitality and Hotel Administration

2013 - 2016

C.B.S.E Board

Class XII

2012 - 2013
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