Avatar of Shang Yi Cheng.

Shang Yi Cheng

Customer Engineer in Intel
Customer Engineer/ Solution Architect/ Application Consultant/ Application Developer I am an engineering background person with high enthusiasm for tech, client facing and problem solving role. I like to take challenges, explore new knowledge, communicate with others, also always think about the problem and the solution from both business side and engineering side.
Logo of Intel .
Intel
Logo of 國立交通大學 National Chiao Tung University.
國立交通大學 National Chiao Tung University
Taipei, 台灣

Skills

Google Cloud Platform (GCP)
Bluetooth
Customer Service
Problem Solving
Consulting Services
Cross Functional Communications
International Teamwork
Cloud Technologies
Solution Oriented
Excel
PowerPoint
Word
Android Application
Digital Transformation

Languages

Chinese
Native or Bilingual
English
Professional
German
Intermediate

Work experiences

Logo of Intel .

Customer Facing Engineer

Intel
Full-time

Dec 2021 ~ Present
Taipei City, Taiwan
• Provide international customers Bluetooth related technical supports. • Handle issues, categorize and filter issues through analyzing logs and cooperating with international teams, including backend engineering team, validation team and lab engineers for further investigation. • Organize and participate in customer training. Also, prepared the customer training materials of debug case study. • Host regular cross-team meeting to discuss co-working issues, including the status, progress, next action and the resource needed.
Logo of CloudMile 萬里雲.

Solution Architect

CloudMile 萬里雲
Full-time

Jul 2021 ~ Nov 2021
5 mos
Taipei City, Taiwan
• CloudMile: Startup, Google Cloud Platform Premier Partner • Interview clients, analyze their technical requirements, design the cloud-based solution/architecture, and make the PoC. • Solve client technical issues and optimize their architecture. • Focus on retail, e-commerce, digital native industries. • Certificate: Google Cloud Platform - Professional Cloud Architect
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Application Consultant

IBM Taiwan
Full-time

Sep 2019 ~ Jul 2021
1 yr 11 mos
Taipei City, Taiwan
[Transportation Industrial Digital Transformation Delivery Project] • As an application developer • Implement integration modules in JAVA of the new cloud-based system for one of the main transportation companies in Taiwan. Also, implement unit-test and integration test. • Experience whole software development life cycle (SDLC) from SA to deployment, and going live. ---------------------------------------------------- [Core Banking Digital Transformation Consulting Projects] • As an application consultant • Propose the customized methodology based on IBM digital core systems methodology. Participate in core banking modernization project of the leading commercial bank in Taiwan. • Prepare presentation materials for the meeting with Steering committee and chief officers of clients. • Support engagement activities with other rank-top-10 banks in Taiwan banking industry. ---------------------------------------------------- • Certificate: AWS Certified Solutions Architect – Associate, Microsoft Certified: Azure Fundamentals
Logo of IBM Taiwan.

Application Developer

IBM Taiwan
Internship

Jul 2017 ~ Aug 2017
2 mos
Taipei City, Taiwan
• Developed a POC with Agile methodology. • Developed language: Javascript • Developed tools: Node-RED, IBM Watson Conversation • Proposed scenario and chat flow of chatbot. • Implemented programming modules of chatbot.
Logo of MediaTek 聯發科技.

Software Engineer/Android Developer

MediaTek 聯發科技
Contract

Jan 2016 ~ Jun 2016
6 mos
Hsinchu, Hsinchu City, Taiwan
• Responsible of developing an Android App for the smart watch with Agile methodology. • Developed language: JAVA • Developing tools: Android Studio, Source Tree, Github, Jira • Cooperate with backend software and firmware engineers, and in charge of coordinating codes from other engineers as well as coming up with proper design with UI designer. • Participate daily stand up meeting and progress review. Provide progress report in sprint planning and review meetings every two weeks to ensure the team is keeping up the schedule.
Logo of 玉山商業銀行股份有限公司.

IT Engineer

玉山商業銀行股份有限公司
Internship

Jul 2015 ~ Aug 2015
2 mos
Taipei City, Taiwan
• Implement Business Process Management System. • Developing language: C# • Cooperate with 4 other team members • Participate division meeting once a week and provide internship progress report once every two weeks.
Logo of HON HAI Technology Group.

IE Engineer

HON HAI Technology Group
Internship

Jul 2014 ~ Aug 2014
2 mos
Shenzhen, Guangdong Province, China
• Analyze SMT setup process and elements as well as its bottleneck with a research team. Served as one of the 12 decision making team members. Implement SMED framework and successfully reduced SMT setup time by 75%. • Analyze product quality management using 6 sigma with a research team. The research result in improving yield rate from 73% to 94%. • Daily review meeting to sync project progress with every members.

Educations

Logo of 國立交通大學 National Chiao Tung University.

國立交通大學 National Chiao Tung University

Master of Science (MS)
Information Management

2016 - 2019
4/4.3 GPA
Description
• One-year exchange student in University of Mannheim in Germany with Baden-Württemberg-STIPENDIUMs Scholarship. • Master thesis: Interpreting Deep Learning Models for Sequential Data Analytics Based on Improved LIME Algorithms
Logo of 國立清華大學 National Tsing Hua University.

國立清華大學 National Tsing Hua University

Bachelor of Science (BS)
Industrial Engineering and Engineering Management

2013 - 2015
3.5/4.3 GPA
Activities and societies
Volleyball Team
Description
• Transformed to NTHU IEEM from NTUE CS at February, 2013 • Paper Published in ICIAE conference in Japan: Gesture sensing HCI Techniques Based on Time-Series Signal Processing and Machine Learning Algorithms

Licenses & Certifications

Google Cloud Certified - Professional Cloud Architect

Google

Credential ID: rebxLX
Issued Aug 2021
Expires Aug 2023

Microsoft Certified: Azure Fundamentals

Microsoft

Issued Jun 2021
No expiration

AWS Certified Solutions Architect - Associate

AWS

Credential ID: YNJ6HWY1G2REQZC4
Issued Mar 2020
Expires Mar 2023

Dale Carnegie Training 戴爾卡內基訓練

Dale Carnegie Training

Issued Aug 2012
No expiration
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