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Spencer Cramer

Database Administrator II @ Black & Veatch
Creative strategic communications professional with over ten years of experience in fast-paced work environments. Master’s degree in Communications Studies with emphasis in public relations, organizational change management, and crisis communication. Detail oriented with expert level grammar, proofreading, and editing skills. Excellent problem solving and leadership skills.
Black & Veatch
University of Kansas
Olathe, KS, USA


Microsoft Office
Public Relations
Crisis Communications
Speech Writing
Stakeholder Analysis
proofreading and editing
Change Management
Technical Writing
Strategic Marketing
AP Style
Microsoft Excel



Work experiences

Database Administrator II

Black & Veatch

Dec 2014 ~ Present
• Served as lead database contact for 1,000+ annual construction and site acquisition projects in AT&T’s New York/New Jersey market. • Created document templates, automated file naming tools, and deliverable checklists to ensure data integrity and compliance with all legal and organizational standards. • Contributed to region-best 99% audit success rate, helping Black & Veatch to be named “Best in Class” nine times over the past decade. • Collaborated with IT department to implement and troubleshoot new market analysis software. Authored “Best Practices” document to help other users successfully navigate the new program. • Created and analyzed Microsoft Excel reports on construction project cycle times, profit/loss, and document compliance to share with upper management. • Served as primary database contact for all client requests. Proofread/edit external database communications for accuracy, style (AP), and Black & Veatch branding. • Authored executive summaries on project statuses for client project managers and Black & Veatch management. Designed Microsoft Powerpoint charts and graphs to illustrate project progress. • Promoted teamwork between departments by developing training manuals for new initiatives using Black & Veatch style guides.

Reporting Systems Analyst

Westin & Sheraton Crown Center

Sep 2012 ~ Oct 2014
2 yrs 1 mo
• Supervised corporate financial reporting for $30m annual room and catering revenue. • Authored comprehensive user guides and host collaborative training sessions during transition to new property management software. • Proofread/edit group booking contracts for accuracy and brand integrity. • Developed macro-driven spreadsheets to efficiently track year-over-year new business bookings. • Served as Regional New Business Champion and train associates on proper reporting methods. • Created periodic sales reports to provide strategic direction to upper management. Author executive summaries to illustrate patterns and opportunities in the local market.

Sr. Reservations Coordinator

Westin & Sheraton Crown Center

Dec 2011 ~ Aug 2012
8 mos
• Managed group and corporate reservations for 1,400 room hotel complex. Quickly promoted due to outstanding performance. • Authored reservation confirmations and communications for over 200 yearly group bookings. • Managed $2m in VIP reservations for 2012 MLB All-Star Game. • Designed communication plans to prepare for citywide bookings, inclement weather, and VIP events. • Nominated multiple times for “Be Starwood” award for monthly achievement.


University of Kansas

Master of Arts (MA)
Communication Studies

2015 - 2018
4/4 GPA
Activities and societies
Departmental Honors
Specialized in organizational change management, crisis communications, and public relations theory. Conducted in-depth research of current communications strategies and their applications in the modern workplace.

University of Kansas

Bachelor of Arts (BA)
Literature, Language, and Writing

2012 - 2015
Focused on the effectiveness of various writing styles for advocacy, public speaking, and audience engagement.
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