. Manage and lead the 3 researchs and 15 consulting projects including industrial researchs, consumer insight collection commercial due diligence and etc with international clients Consulting firms : McKinsey, BCG, B&C, Accenture, Deloitte; Investment firms : Snowlake, Angle capital; Corporates . Facilitate discussions with the clients to elaborate on the areas of proposed improvements . Define the problem concisely and hypothesize the proposed solution . Perform quantitative and qualitative (mainly) analysis to drive the proposed solution . Quantitative research methodologies include data mining, creating financial models, and performing valuation analysis . Qualitative research methodologies include performing market research and collecting business intelligence through desktop research, expert interview & survey . Consolidate the findings from the analysis and present solutions to the client . Develop and present a plan to implement the recommended changes . Support the business development activities of the firm such as pursuit development and production of thought papers

1. Business Operation . Research & Analysis : Search and analyze industries/markets throughout Asia by conducting desktop research in order to understand the requirements of clients Consulting firms : McKinsey, BCG, B&C, Accenture, Deloitte; Investment firms : Snowlake, Angle capital; Corporates and define target Experts for 80 projects and 90 proposals . Expert Sourcing & Procurement : Procure the right 350 Experts for our clients by leveraging our existing network, custom headhunting/recruiting, and through using other marketing tools . Conducting Expert Interviews : Conduct 150 interviews & 15 short surveys with Experts to gain quantitative and qualitative insights to be used for report generation or delivered directly to clients; Exceeded KPI with over 140% for the first with more than 20 completed Expert Matching interviews, including 10 C-level executives . Report Generation & Delivery : Summarize and professionally present data/insights gained from Experts for delivery to the client 2. Corporate & Operational Support . Support various corporate tasks required by a start-up company

. Identified needs of new customers and delivered suitable products, thus increasing customer base in Vietnam . Increased branch loyalty by providing strong customer service to new and existing financial clients . Developed and strengthened productive customer relationships . Handled customer problems and requests with knowledgeable and speedy service

. The following insurance renewals for the company were completed correctly and on time : property, Workers' Compensation, general liability, cargo, aviation, and K. and R. documents . Responsible for executing 4 plans for M&A, ECM : MWG, VJC, FPT and VNM . Conducted negotiations to resolve disagreements and misunderstandings to successfully resolve conflicts to the satisfaction of both parties . Created the scope and requirements for company projects . Controlled all confidential and proprietary information released to company clients . Conducted alarm systems demonstrations for customers/clients to illustrate every feature of each system . Responsible for monitoring various company databases to ensure accuracy of inventory and managed over $2, 480, 000 NAV of 300 individual clients . Installed, tested, and serviced all alarm systems in order to guarantee the correct functioning . Increased employees' attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival . Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service

. Continuously improved customer service, brand awareness, and company's reputation by providing 20 French fragrance brands like Diptyque and L'Artisan Parfumeur . Listened to customer complaints and took measures to eliminate issues or made adjustments to operations resulting in an increase in customer satisfaction . Assessed performance in each store location to understand market and customer trends and suggest ways to improve sales . Boosted profit margins by effectively managing expenses, budget, and overhead, increasing closings, and optimizing product turns . Contacted customers via phone and email to explore connections, offer services, and cement relationships . Created presentation materials for sales, customer relations, and management purposes . Made adjustments to sales procedures by tracking customer behavior, market trends, and current market share to realign company goals. . Increased customer base and retention rates by developing mutually beneficial relationships with clients to promote company loyalty