• Managed 3 project teams (Onboarding, Machine Learning, and SaaS E-commerce) of 60+ people across India, Japan, Singapore, USA, and Taiwan • Oversaw integration of a machine learning recommendation API, increasing total revenue in Japan +18% and new users revenue in Taiwan +65% • Conducted 25+ A/B tests to improve AI recommendations and search, driving additional new user revenue in Japan and Taiwan +40% • Developed a Jira macro and 5+ automations that reduced cycle time by 80%

• Built an internal dashboard from scratch to help customer service resolve customer issues quicker

• Led developers and designers to launch 7-Eleven pick-up services that increased revenue +25% • Launched a customer service chatbot that reduced 30% of questions to the helpdesk • Saved 4 hours of manual work daily by automating notifications when customers reject COD (Cash on Delivery) orders

• Facilitated warehouse migration (IT, SOPs, and training); led an 8-people team to receive, store, and fulfill 4K pairs of shoes/day for an E-commerce startup • Analyzed operational performance and created a performance reporting template for a food & beverage client, achieving a 60% reduction in the preparation time of client meeting materials • Proposed holistic warehousing solutions for an oil & energy client to increase inventory visibility to 100%

• Provided strategic recommendations for business and technology solutions to Middle East airline clients, resulting in a 20% increase in customer satisfaction scores

• Forged 20+ partnerships in 2 months across the US and Europe, including Acumen, Bain Capital, BCG Digital Ventures, Bill & Melinda Gates Foundation, Index Ventures, and MSCI • Managed a team of 6 in 3 locations (London, Paris, and Barcelona) to create an email marketing campaign that achieved a 52% email open rate and a 28% click-through rate (CTR)

• Spearheaded major operational restructuring and led a cross-functional team of 10 in France, Luxembourg, Hong Kong, and Taiwan to implement strategic plans and streamline transaction process (e.g. halved turnaround time) for all investors • Expanded operational capabilities to integrate newly acquired Pioneer Investments firm; purchased, implemented, and analyzed performance of $40M software • Advised 2 investment firms seeking to enter the mutual fund market on operations • Resolved a deadlock between Taiwan and Luxembourg offices regarding Luxembourg’s client documentation requirements; reduced 25% of documents originally requested