Avatar of 熊震宇.

熊震宇

Customer Support Engineer
Customer Support Engineer with 14 years of experience supporting the automation and optical metrology products for the investigation of new applications for existing products.
Jinshang Solutions Co.
National Cheng Kung University
Kaohsiung City, 台灣

Skills

Word
Excel
Maintenance Work
Project Planning
Communication Skills

Languages

English
Fluent

Work experiences

Customer Support Engineer

Jinshang Solutions Co.

Jun 2020 ~ Present
Main product : Fogale Optical metrology tool and turbomachinery metrology solution Customer : Largan, Sunny, NCSIST . Study of lens sample and application support for lens thickness measurement, tool maintenance. . Help customer to implant turbo blade clearance measurement solution.

Customer Support Engineer

Fogale Semiconductor

Feb 2014 ~ Dec 2018
4 yrs 11 mos
Main product : Optical metrology tool for wafer layer measurement. Customer : TSMC FAB 7 R&D, TSMC FAB Info, Chipbond, ITRI . Application support for wafer layer thickness measurement, tool HW and SW maintenance, upgrade, trouble shooting. . Study of wafer sample for customer new project and established tool recipes for specific layers thickness. . Coordinated resources to support customer requirements, problem solving and upgrade solution implementation.

Customer Support Engineer

AIDC, Advanced International, TSMC

Nov 2007 ~ Jun 2011
3 yrs 8 mos
Main product : Reticle sorter, FOUP cleaner. Customer : TSMC FAB 14 EBO, TSMC FAB Bumping, Winbond . Responsible for customer service activities, installation, troubleshooting, PM for company main product. . Solely in charge of new project Reticle sorter in TSMC

Customer Support Engineer

Recif Technologies

Apr 2005 ~ Oct 2007
2 yrs 7 mos
Main product : Wafer sorter Customer : TSMC FAB 12, PSC . Worked independently to handle tool installation, trouble shooting, Accomplish the tools' acceptance test. . Collaborated with foreign engineer for customer S/W upgrade requirements.

Educations

National Cheng Kung University

Master’s Degree
Engineering Management

2010 - 2014

Southern Taiwan University of Science and Technology

Bachelor of Business Administration (BBA)
Tourism Management

1999 - 2001

National Kaohsiung Marine University

Associate’s Degree
Marine Engineering

1993 - 1999
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