. Visionary professional who strives to achieve unprecedented results through innovation,
initiative and resourcefulness. Created contents for Learning and Development intranet page,
aligning monthly hot topics with related on-demand training courses, daily tips, reading
recommendations, and employee polls.
. Overseas experience from the United States of America (Dallas, TX.) for instructional
design, curriculum development and training delivery, also provided training in Singapore
for ISO certification and cross functional development.
. Managed training activities' for hospitality, IT, ITES, FMCG industry.
Reported to Head of L and D Department
. Designed and developed numerous eLearning courses, videos, simulations, and online content.
. Ensured in successful delivery of nationally endorsed Training Packages/accredited courses
and customised industry courses. This includes training in the classroom and assessing
trainees in their workplace, and preparing appropriate resources and classes based on Training
. Worked on noticeboard application LMS in creating training modules and videos foe the use
of stake holder.
. Trained the supervisors sales and ops managers about the emotional aspect of client service
delivery, housekeeping, F and B, guest relations, service excellence, hospitality and guest satisfaction.
. Collaborated with various department heads and identify specific training needs and
expectations of individual staff members and provide support in whatever way required.
. Worked on LMS in preparing educational material such as module summaries, videos
in training content, gamification, of the training materials.
Australian based web designing and BPO Company
Training Responsibilities :
. Conduct employee's on boarding and supported process training and content development for
. Design onboarding session for new hire's and sales trainees.
. Designed and developed on job training to optimize production readiness.
. Led team of individuals through a Continuous Improvement effort which streamlined course
deployment testing steps, reduced learner complaints, and minimizing business risk.
. Designed Adobe Captivate classes for department
HR Responsibilities :
. Onboarding, Induction, Termination, Employee Data update, Leave of Absence, Benefits,
Talent Acquisition, Talent Management/Employee Communications, Reward and Benefits,
Global Mobility, Payroll Management, Attendance management, employee Engagement and
Achievements : Been part of the TTT programmes, Cross department functional training and ISO
. Provided training in Singapore for ISO certification auditing and managerial training.
Onshore Responsibilities : Supported onshore team in Bangalore
. Been a part of HR ops and training team, as a SME provided process training for new hire's.
. Partnered with the management in creating contents for refresher training, coaching, culture
sensitization and performing training need assessments.
. Evaluated the success of training implementation by assessing achievement of learning
objectives and transfer of knowledge to continuously improve training solutions and identify
future learning needs.
. Utilized a variety of techniques, concepts and development and delivery of training programs
. Performed background checks and drug testing through First Advantage, Hire Right,
Justifacts, A-Check America, Verification Inc, Rapid Results, BIG, Quest and LabCorp for all
potential consultants and employee's.
. Processing of Payroll through Exponent HR and ADP, maintain Employee database through
various HRIS. Verifying employee's expenses and invoices, explaining the Benefits like
Dental, vision and 401K.