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yohana olivia

Supervisor Reminder
Saya adalah seorang fresh graduate lulusan Universitas Budi Luhur Jurusan Manajemen Sumber Daya Manusia dan tertarik untuk menjadi Costumer Service Specialist Saya memiliki kemampuan untuk Mengetik 10 jari dengan lancar,menguasai microsoft(office,word,excel,power point)mengerti keperluan administratif(surat menyurat,peraturan SOP,dll). Mau belajar dengan sungguh-sungguh dan bekerja cerdas Hal yang membuat saya percaya diri dalam mengisi posisi ini yaitu background pekerjaan yang saya miliki yaitu setiap hari nya melayani costumers via telp dan email, menanggapi keluhan serta mengatasi solusi, tidak hanya itu saya memiliki kepribadian yang ramah dan supel serta profesional terhadap pekerjaan yang saya sedang lakukan.
PT. Pusat panggilan Digital
Logo of Universitas Budi Luhur.
Universitas Budi Luhur
Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia

Skills

Microsoft Office
Leadership
Data Management
Data Entry
Administration
Costumer Service
Communication Skills

Languages

English
Intermediate
Indonesian
Professional

Work experiences

Supervisor Reminder

PT. Pusat panggilan Digital

Feb 2020 ~ Oct 2021
1 yr 9 mos
Responsibility Worked within a team and managed a portfolio of 50 customer arrears and communicated with clients to negotiate repayments to accommodate the financial situation of clients and maximise returns for the company; reported to the Customer Service Manager.

Operations Associate

PT. Kuai-Kuai Tech Indonesia

Oct 2018 ~ Jan 2020
1 yr 4 mos
Responsibility Work within the customer service team, comprising of 60 members, to attend to enquiries and resolve problems for clients related to online orders Respond to customer emails and telephone calls to resolve problems such as wrong orders, delivery issues,payments, warranties, exchanges, and refunds. Promptly attend to customer requests to meet and achieve KPls, exceeding targets and expectations.

Temporary Staff

PT GILANG AGUNG PERSADA

Jul 2018 ~ Oct 2018
4 mos
Responsibilty Provide sales, event and marketing assistance, the world inner company.. Built positive relationship with clients and consumers by providing excellent Customer service and executing top promotions

Educations

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Universitas Budi Luhur

Bachelor’s Degree
Manajemen SDM

2018 - 2022
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