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Zach Hays

IT Technician
I have over 7 years of IT and tech support experience, dealing with the hardware and software of desktop computers, laptops, servers, and networking equipment. I am familiar with Windows, macOS, and Linux operating systems. I graduated with a BBA in Business Administration from the University of New Mexico and am actively seeking a position in the IT field to further my skills and career.
iZupa Computer / ABQ Electronics
University of New Mexico
Albuquerque, NM, USA

Skills

Troubleshooting
Software Knowledge
Workstation
Windows
MacOS
Linux
Hardware Knowledge
Customer Support
Microsoft Office

Languages

English
Native or Bilingual

Work experiences

IT Technician

iZupa Computer / ABQ Electronics

Feb 2017 ~ Apr 2020
3 yrs 3 mos
Upgraded and refurbished several hundred desktop computers for resale, including hardware modification and software installation Built custom workstation computers to meet client's requests Resolved customer support requests by email and over the phone Supervised and trained several employees daily Oversaw day-to-day operations for the entire company Designed and fabricated custom computer chassis from aluminum

Audio/Visual Technician

Advantage Audio Visual LLC

Feb 2017 ~ Apr 2020
3 yrs 3 mos
Deployed audio equipment, projectors, TV's, lighting, and video cameras for live events and conferences Performed live audio mixing for concerts, plays, and conferences Consulted with clients to plan the requirements of their event

IT/Maintenance

WWRC INC.

May 2013 ~ Feb 2017
3 yrs 10 mos
Diagnosed IT troubleshooting for office computers, server, and network. Assessed hardware requirements for cost effective computer upgrades. Planned and assembled workstation computers suitable for CAD and virtualization tasks. Performed scheduled maintenance on vehicles and heavy machinery

Educations

University of New Mexico

Bachelor of Business Administration (BBA)
BBA : Business Administration

2015 - 2020
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