Vanessa Austin

Summary
Ambitious and multi-faceted, highly organized and detail oriented,
well-versed in performing routine tasks, scheduling, note taking,
standing in for clients as well as handling on the spot tasks and errands.

Knowledge gained in a multitude of professional and personal atmospheres.

Confident in groups as well as independently. Skilled in general computer
programs; proficient in Microsoft products, Photoshop, and Social
Media as it pertains to Networking / scheduling/personal interest/
project development. Recent experience with information technology systems

and product reporting. Keen understanding of marketing, sales, SEO, retail sales,

office administration as well as experience in restaurants and grocery.

As a student at University of Phoenix, I have obtained
an Associates Degree in Psychology; currently pursuing another in
Business Management. Interested in applying my qualities and skills
towards a receptionist/ assistant position, due to my relentless
work ethic and impeccable inner drive.

Receptionist/Front Desk

Orange County, US
[email protected]

Skills

Customer Service

Communicate effectively in person as well as through technology as it pertains to reports and document uploading,

Provides customer service through actively listening, showing empathy and attention to detail. Proactively, follows up on problems. Anticipates customer concerns.

Analyzes and identifies technical hardware, software, procedural and/or communication problems.

Maintains positive, motivated, eager personality, with attention to detail, organization, prioritization and works well independently or within teams as well as leading, training and consulting as needed or where applicable.

Soft Skills

Interpersonal, personable, logical, creative thinking, resourceful, adaptable to changing environments, ability to prioritize and remain exceptionally organized.

Flexible and effective with time management, able to flow within fast paced and slower paced environments, ensuring most productive use of availability as possible.

Able to intuitively assess clients needs and customers needs and troubleshoot problems, resolve conflicts with the utmost discretion and integrity.

Hard Skills

Microsoft Word

Photoshop

Basic Quickbooks

Proficient knowledge of navigating and using a computer, apps, programs and systems.

Quick learner, follows directions well both verbal and non verbal.

Comfortable with most technology including Social Media, internet, search engine optimization, software and some hardware.

Education

University of Phoenix, Associate of Science A.S. Psychology, 2012 ~ 2015

Rancho Santiago Canyon College, General Education, Certificaitons: Fashion Merchandising, Substance Abuse, 2011 ~ 2012

Northeastern Junior College, General Education, 2006 ~ 2006

Work Experience

Survey.com

Brand Auditor

June 2019 - Present
Orange County, California Area

audit brands, merchandise products, inventory reporting, upload projects via app, engage with store management to inform, assist and report new orders, represent brands as vendor and aid in reporting accurate information regarding brands activity to help increase knowledge and information about the impact of brands and products in stores

Michael-Bing-Crosby Estate

Personal Assistant

April 2016 - February 2019 2 years 11 months
Orange County, California Area

Personally assist estate benificiary to aid in multiple duties i.e., expense tracking/reporting, running errands, cleaning estate property, packing estate items, loading moving truck
Assist Real Estate Agents in preparing estate for showing, and informing potential buyers of property information
Drive UHAUL truck from Orange, CA to Lompoc, CA
Unpack UHAUL truck, help assemble furniture
Provide Consult regarding budgeting, scheduling, appointments and
organization
Answer phone calls, set appointments, create budgets
Communicate professionally with additional entities such as movers, real estate, uhaul, as well as family.

Kathleen Austin

Personal Assistant

November 2007 - December 2012 5 years 2 months
Huntington Beach, Ca
Assist in household chores, apply skills to establish a well organized, flowing office environment to better facilitate all types of tasks and projects that can be easily managed in my absence, develop and fine tune appropriate
management skills to keep a structured yet comfortable itinerary.

PRISTINE FINANCIAL SERVICES PRIVATE LIMITED

Debt Collections Agent

August 2009 - February 2010 7 months
Orange County, California Area
First female to be hired at the Tustin location
outbound calls to inform debtors of outstanding accounts
offer account reconciliation options
professionally handle conflicts with clients
operate fax and copy machine as needed
data entry and data collection
accurately and efficiently utilize search tools such s SearchBug
professionally handle personal information of hundreds of clients carefully and appropriately with discretion and respect
efficiently handle residual clientele and keep contact info and data updated and accurate
forward calls to appropriate staff
report daily amount of calls made and accounts handled