Work Experience
Trainer • Steadfast IT consulting
December 2020 - Present
Trained around 60+ candidates
Ability to manage online sessions with 4 - 10 batch size
Hands-on experience on the Salesforce platform
Provide theoretical as well as practical training to understand the business requirements
Salesforce Consultant • Adobe
October 2018 - June 2020
Support Adobe internal Sales team issues related to Salesforce and train them on their daily job.
Set up and controlled user-profiles and access levels for each database segment to protect important data
Modified existing databases to meet unique needs and goals determined during the initial evaluation and planning process
Planned and implemented security measures to safeguard vital business data
Trained new hires from scratch on the Salesforce platform.
Administered, supported, and monitored databases by proactively resolving database issues.
Managed datasets to help the internal sales team to move smoothly in the system.
Handled all in-house issues related to data management and user access.
Salesforce Consultant • Infogain India Private Limited
April 2016 - July 2016
Provide support in debugging and troubleshooting existing Salesforce
systems.
Help Clients to customize Salesforce according to their business
requirements.
Help Client staff to work smoothly on the Salesforce Platform to fulfill their daily jobs.
Coordinated with project management staff on database development
timelines and project scope.
Tested programs and databases to identify issues and make them necessary
modifications.
Salesforce Administrator • HCL Technologies Ltd.
December 2013 - April 2016
Worked as Mentor and handled a small team and made changes in
configuration of Salesforce com
Oversee data migrations including planning, data cleaning, mapping, and data import
Provide support in debugging and troubleshooting existing Salesforce
systems
Coordinate the deployment of Salesforce systems with complex
integrations and multiple third party stakeholders
Administered, supported, and monitored databases proactively
resolving database issues and maintaining servers
Wrote and maintained technical and functional specifications to
Documentation database intentions and requirements
Experience in creating detailed process documentation and deployment
a process on issues for future follow-ups
Experience on the Salesforce CRM platform worked in a different environment
of SFDC such as Sales and Service Clouds
Expert Level understanding of Salesforce com CRM
Helped over 30 Salesforce end-users in a day
Technical Support Engineer • IYogi Technical Services Pvt. Ltd
September 2010 - August 2013
Troubleshooting Technical queries for American customers with all types of computers independent of Brand
Assisted customers with product selection based on stated needs,
Proposed use and budget
Increased sales by educating prospects on the benefits of products and
services in comparison to competitors
Delivered technical sales presentations to prospects and presented
benefits and value of insurance products
Handled over 50 calls per day
Education
Maharshi Dayanand University
Bachelor of Computer Applications : Computer Engineering
2007 - 2011
Skills
- Assisted
- Planning Process
- Troubleshooting
- Determined
- CRM
- Technical Sales Presentations
- Functional Specifications
- Training
- Management Skills
Languages
- English — Professional
