Viola Y. Su

. Highly sufficient in brought in new client.
. Solid experience in customer relationship maintenance.
. Strong negotiation and closing skills.
. More than 5 years experiences in project management.
. Solid experience in full-cycle recruitment process.

HRBP/ Account Manager
Taipei City,TW
[email protected]

+886-963-337-342

Profile 06 00@2x

Work Experience

Platinum International Consultants, Consulting Manager, Mar 2019 ~ Present

Responsibility

  • Develop new clients and existing clients into key accounts via strong client engagement activities
  • Lead business development plan and execution for new client.
  • Highly sufficient in brought in new client at MNC equipment vendor.
  • Maximized the value of the short term & long-term business with the key accounts.
  • End to end process from business development, contract negotiation to talent mapping of a Germany equipment vendor SUSS for their new plant built up plan within a quarter.
Achievement

  • Highest billing of the year (2020): TWD 2,500,000.
  • Led team member award top performer of the quarter (Q4, 2019)

Platinum International Consultants, Trainer, Jan 2018 ~ Mar 2019

Training

  • Developed and implement learning strategies and programs.
  • Consultant skill training. e.g. Industrial training, database training, straight forward mindset
  • Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences.
Achievement
  • Build up training guide from zero to complete within .
  • Raising newcomer's performance from 38% to 50% daily KPI's achieve rate
Operation
  • Led internal Sop improvement project.
  • Coordinate database system : handle database upgrade project.
  • ER : advising HR legal policies and procedure.
  • Legal support : contract review, draft contract and indictment, provide legal opinion for HR manager or consultants.

Platinum International Consultants, Recruitment Consultant, May 2017 ~ Jan 2018

  • Focus on High Tech recruitment Semiconductor, Electronics, IT/Computing, etc.
  • Sourcing and attracting candidates.
  • Conduct interviews and filtering candidates for open positions.
  • Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes.

Chyi Ding Technologies CO, Ltd, Sales and Project Coordinator/Legal Officer, Mar 2016 ~ May 2017

Sales Project Coordinator

  • Coordinate internal resources and vendors for the flawless execution of projects.
  • Ensure that all projects are delivered on-time, within scope and within budget.
  • Manage the relationship with the client.
  • Create and maintain comprehensive project documentation.
Achievement
  • Manage and executive the Air Quality Improvement Project of an Elementary School located in Taoyuan.
  • Manage the Office Air Quality Improvement Project of a Japanese car manufacturing company.
Legal Officer
  • Giving accurate and timely counsel to executives in a variety of legal topics.
  • Draft and solidify contracts and other legal documents to ensure the company's full legal rights.
  • Provide clarification on legal language or specifications to everyone in the organization.
  • Maintain current knowledge of alterations in legislation.

American Express, Customer Care Professional, Jul 2013 ~ Mar 2016

  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times.
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value.
  • Gather relevant information from customers as required and update it accurately.

Citi Bank, Phone Banking Officer, Mar 2012 ~ Jul 2013

  • Correspond with customers via inbound phone calls.
  • Review Credit Line Increase requests from clients.
  • Resolve moderately complex situation directly with Citi Clients to ensure both Client and business requirements are met.
  • Handle services that concern customers of money management institutions.
  • Selling loan on phone.
  • Familiarity with the bank's policies and Citi phone's computer software applications.

Anson Law Office, Paralegal, Jun 2011 ~ Mar 2012

  • Help in many aspects of trademark matters.
  • Apply for trademark and patent protection with the TIPO.
  • Assist attorney as much as possible in helping get the work done within the bounds of legal and ethical rules.


Education

Ming Chuan University, Bachelor of Laws-LLB Intellectual Property Law, 2006 ~ 2011

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