Vishnuvardan Reddy D

Aspiring Production/Application Support Analyst/Engineer with 4years and 5months of  industry experience in E-commerce / Telecom domains driven with ITSM/ITIL, DevOps and agile methodology.

Bangalore, IN

Mobile : (+91) 9524571116
[email protected]


B.Tech graduate in Computer Science and Engineering ( June 2012 -2016 ) .

Hindustan University. Aggregate - 79%.

Work Experience

PK Global (now - Concentrix CATALYST) - April Aug 2021 - Current day

Role: Support Engineer - Digital Production Operations.

Client: T-Mobile.

T-Mobile is an large Telecom/E-com service provider which operates in USA. It offers Telecom products and services ranging from mobiles, tablets, Sims, 5g hotspots and accessories across its stores and over E-commerce platform in  USA. 

Publicis Sapient - Contract hire from Quess Corp., Aug 2020 - Feb 2021

Role: Production Support Analyst.

Client: Totalwine and more (TWM).

Totalwine and more (TWM) is best in class Ecommerce / Instore Alcohol retailer based in USA that offers various products across web and stores for millions of customers.

Virtusa Corp. -  June 2017 - May 2020

Role : Engineer - Technology (ASG). 

Client : British Telecom (BT), Plusnet.

British Telecom (BT) is a Telecom / Ecommerce firm based in UK that caters its products/services to millions of customers in various LOBs like Mobile, Broadband, TV, Sport. Plusnet is now a subsidiary of BT which offers similar services in UK.


Content Management (CMS)

Tools : Interwoven Teamsite, Adobe Experience manager AEM 6.3, SAP Hybris.

  • Using the CMS tools, constant changes were made to the Ecommerce site on-the-go to felicitate the web users with up-to date promotions, deals, product launches. 
  • Helped content creators, content authors and product owners in the below. 
          - Granting/ revoking access to users/groups in CMS systems.
          - Content changes / deployments.
          - Config changes to templates and wireframes.
          - Troubleshooting the content issues on website.
          - Validating the workflow changes.
          - Data imports/uploads from/to cloud systems.

Incident / Problem Management

Tools : PIER, Bridge Clarify CRM, NG Autofix, HEAT, Opsgenie, Confluence.
  • Actively handled several incidents / tickets, service requests (SR) within SLA across various queues' using the mentioned tools.
  • Analyze an incident upon its priority (p1,p2,p3,p4). if it is under our area we accept if not we send it to relevant teams.
  • Upon accepting, we investigate further and interact with relevant teams and then bring it to closure upon service restoring.
  • Once closed, we make an RCA (root cause analysis) SOP (standard operating procedure doc) for it and upload in Knowledge base.
  • Proactively handled p1, p2 incidents and driven to closure.

Change / Release Management

Tools : PIER, HP SM, Confluence, JIRA, Jenkins, Run-deck, Gitlab, bitbucket.

  • Actively handled several code / content deployments and changes in regular sprints and hotfixes in various lower, UAT, Preview, staging and production environments.
  • Raised, presented and implemented several Change Records successfully with relevant signoff's, delevery / rollover / rollback updates and status updates.

Application / API / Infrastructure Management

Tools : Splunk, ARGOS, Postman, SOAP UI, Dynatrace, New Relic, Grafana, Clover, glowroot, check_mk, ZXTM, limelight-CDN.

  • Worked on managing, monitoring and troubleshooting middleware APIs COE.
  • Worked with multiple vendors to troubleshoot and mitigate the production issues and drive through resolution.
  • Implemented several FURLs and config changes for web routes.
  • Worked on TIBCO BW EMS queues for messaging flows.
  • Worked on Linux systems, Pivotal cloud foundry(PCF), Kubernetes and AWS. cloud.
  • Database : Oracle sql developer, sql server management studio, Mysql work bench.
  • Monitored the ETL/clover jobs for flow of data.
  • Monitored the systems for alerts in application and infrastructure to keep the estate GREEN.
  • Performed memory management, cache management, process management, restarts, web traffic analysis, password changes, upgrades.


  • Client rapport. 
  • Good written / oral communication. 
  • Received several appreciations form the client for the good work done.
  • Languages known : English, Telugu, Hindi, Tamil. 
  • Flexible, Team player.

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