Vishnuvardan Reddy D
Aspiring Production/Application Support Analyst/Engineer with 4years and 5months of industry experience in E-commerce / Telecom domains driven with ITSM/ITIL, DevOps and agile methodology.
Bangalore, IN
Mobile : (+91) 9524571116
[email protected]
Education
B.Tech graduate in Computer Science and Engineering ( June 2012 -2016 ) .
Hindustan University. Aggregate - 79%.
Work Experience
PK Global (now - Concentrix CATALYST) - April Aug 2021 - Current day
Role: Support Engineer - Digital Production Operations.
Client: T-Mobile.
T-Mobile is an large Telecom/E-com service provider which operates in USA. It offers Telecom products and services ranging from mobiles, tablets, Sims, 5g hotspots and accessories across its stores and over E-commerce platform in USA.
Publicis Sapient - Contract hire from Quess Corp., Aug 2020 - Feb 2021
Role: Production Support Analyst.
Client: Totalwine and more (TWM).
Totalwine and more (TWM) is best in class Ecommerce / Instore Alcohol retailer based in USA that offers various products across web and stores for millions of customers.
Virtusa Corp. - June 2017 - May 2020
Role : Engineer - Technology (ASG).
Client : British Telecom (BT), Plusnet.
British Telecom (BT) is a Telecom / Ecommerce firm based in UK that caters its products/services to millions of customers in various LOBs like Mobile, Broadband, TV, Sport. Plusnet is now a subsidiary of BT which offers similar services in UK.
Responsibilities
Content Management (CMS)
Tools : Interwoven Teamsite, Adobe Experience manager AEM 6.3, SAP Hybris.
- Using the CMS tools, constant changes were made to the Ecommerce site on-the-go to felicitate the web users with up-to date promotions, deals, product launches.
- Helped content creators, content authors and product owners in the below.
- Content changes / deployments.
- Config changes to templates and wireframes.
- Troubleshooting the content issues on website.
- Validating the workflow changes.
- Data imports/uploads from/to cloud systems.
Incident / Problem Management
- Actively handled several incidents / tickets, service requests (SR) within SLA across various queues' using the mentioned tools.
- Analyze an incident upon its priority (p1,p2,p3,p4). if it is under our area we accept if not we send it to relevant teams.
- Upon accepting, we investigate further and interact with relevant teams and then bring it to closure upon service restoring.
- Once closed, we make an RCA (root cause analysis) , SOP (standard operating procedure doc) for it and upload in Knowledge base.
- Proactively handled p1, p2 incidents and driven to closure.
Change / Release Management
- Actively handled several code / content deployments and changes in regular sprints and hotfixes in various lower, UAT, Preview, staging and production environments.
- Raised, presented and implemented several Change Records successfully with relevant signoff's, delevery / rollover / rollback updates and status updates.
